Customer Ratings & Reviews

Geek squad delivered and set up tv. Then I had some problems and they came back. Yesterday and today I couldn’t change from Roku to cable box so I called for help. They gave me great instructions and answered all of my questions.

Knowledgeable technicianMatt did an outstanding job worked fast and A+ rating

So happy with Best Buy membership. Replaced coffee maker with zero hassle!!!

did a great job finding out how to get my channels in

The Geek Squad team showed themselves to be courteous, knowledgeable, efficient, and helpful. They installed my new 55" Samsung flat screen and connected it to the surround-sound equipment and wi-fi with a minimum of fuss. They explained the workings of the new system and were readily available when I needed follow-up advice.

Very thorough. He answered all of my questions. I am a bit disappointed that there is a drop of sound intermittently when viewing shows on apps. Also, the Terk antennae does not bring in all the channels it is intended to. He said certain positions in the house sometimes makes that impossible.

Techs were very helpful, explained everything, neat and did excellent installation

Stephanie, the geek squad associate assigned to set up our TV was GREAT! She set-up and validated TV Setup. She made sure we understood how the TV worked and that I was able to demonstrate steps to use new TV. before she left Staphanie made sure we all our questions were answered.

Everything went well. The TV is just a bit much for one person to handle so, having two people show up to set it up was great. They set it all up and provided instructions for how to use the TV. Only thing that would have been better would have been if they got the other remote programed to turn the TV on/off.

Great picture and especially like stand and ease of setup for TV this size.

Matthew with Geek Squad, set up my TV. He was Awesome. Helped me understand how it is set up. Answered all my questions. Very clean . Very courteous !

The installation of my new TV went extremely great and I’m appreciate they went through all of the options with me

The technician was a great guy, very polite and very knowledgeable.

Alex was very knowledgeable and quickly set up my tv and related devices. He took the time to explain things clearly to me. Appreciated his professional and courteous service.

Prompt, tidy, polite called ahead to give arrival time. Gave me a run down on my new item.

The original Geek quickly set up our new TV, told us streaming would be simple and left. My rating for him would only be fair. We immediately ran into trouble trying to use the controls, especially for streaming. Geek sent another person who took all the time we needed to make sure we understood how to get around on our new TV, especially the various streaming services. My rating for him is excellent. Thus, my overall rating is 4 stars.

They mounted my 55 inch tv quickly and it still works great

Our installer was extremely informative and helpful while setting up the TV.

The people who actually installed the two wall mounts were great. The people in the Grapevine TX location were sorely lacking. I had to return because the first person scheduled the installation at my OLD address (I was moving). When the two installers showed up I found out that I was over charged. I was charged for mounting and full hook up to include apps, etc. be careful

No hassle work with step-by-step explanation. Friendly guys.