Customer Ratings & Reviews

The agent took down 42’ wall mounted TV and replaced it with new OLED 52’ TV. The old TV was wall mounted inside cabinet with very close tolerances. To remove it you have to angle it and pull it out until you are pasted the doors and then straighten it out. It works perfectly, only the Geek Squad could have done it correctly first time.

They hooked up my tv very nicely and in a professional manner.

This is Why i buy only from Bestbuy , Geek Squad always come Thru , other Dept store only uses Thrid party

The agent was knowledgeable, professional, and set up our new TV perfectly. He also was very good at explaining and assuring that I knew how to operate the remotes.

The techs, Gage znd Steve were great. They set up our tv's and synced the remotes. They were very patient while we learned how to customize the devices to the way we wanted.

Grant and Luke were great. They were very knowledgeable at all tasks on hand. All the questions I asked were answered by both and I truly appreciate that.

We love the geek squad, they are very good at what they do and polite when coming to our home. W asked so many questions and they answered them all. went over everything with us, this is one reason that we also go to Best Buy.

The geek squad ( Todd) did a great job of connecting and setting my tv up.

The installer was very knowledgeable and explained everything in detail.

They installed tv and sound system and did a fine job. Looks nice thanks

Another excellent job done by the Geek Squad. Would highly recommend anytime.

Agents helped to get Fire stick to work. I had tried several times and they showed me what they did. It even took them longer than they thought with the age of my tv but they took care of it and I had streaming in minutes.

I had BB deliver and setup my tv. It sits on a tv stand and took about 20 minutes total. The 2 guys were great! It was hard to schedule an appointment that worked with my schedule and if I wanted a Saturday I would have had to wait a month. I would highly recommend.

The installation of our new 65 inch Samsung was quick and easy

The techs were on-time and efficient in set-up. Very pleasant. And removed boxes and packing debris. I would definitely use this service again in the future.

Everything was great except the headphones are not connecting with the TV. Would like a follow up to get them connected.

this was fine, although we returned it as it was the size recommended by the salesperson for a 65" tv and there is no way it would work. Too small

Great service very professional I would recommend for anyone

Cole Payne kept me informed as to his arrival ETA, arrived ahead of schedule, performed the install quickly and completely to my satisfaction. Best Buy (GeekSqad) should be very pleased to have such a great employee!

Samsung soundbar used TV Connect to connect to Samsung TV. Made it very easy. Geek Squad installed, could have done myself it was so easy.