Customer Ratings & Reviews

Sound is great, picture is great, all the inputs wanted & easy setup and customization. Insignia brand + FireTV is an outstanding combination. And my Best Buy/Geek Squad installer was EXCELLENT. I couldn't be happier!

Installers are worth the money! The geek squad recently delivered, installed, and trained me on A new TV. They were terrific! Very courteous, efficient, and thorough. I really appreciated the training session on the new TV.

They did an excellent job of mounting the 85 in. TV and connecting my devices including a soundbar. I went against their recommendation to use an HDMI cable to connect the soundbar to the TV. I had been told by personnel at the BestBuy store that the optical cable connection would provide the same functionality as an HDMI connection - THEY WERE WRONG. We ended up with many problems with the soundbar function because we connected it via optical cable (based on information provided at the store). Geek Squad techs actually came back after this bad experience and reconnected and reconfigured everything with an HDMI connection!

Very professional and knowledgeable. Took the time to demonstrate what they did and how to use the remote more efficiently.

The techs were fantastic. Very professional and knowledgeable. Took care to ensure everything was working well and explained everything to us. Highly recommend

When we purchased our new TV, we opted to have it delivered and the Geek Squad set it up for us, because if they dropped it or messed up the set up, it would be on Best Buy, but if we did it and something went wrong, we'd be out many $$. The Geek Squad kept us informed on the timeframe as to when they would arrive. The team that came out did an awesome job delivering and setting up our new TV. They were very professional, yet outgoing and friendly, and set up did not take them long at all. It was only after they left that we realized our Dish remote had not been programmed to turn the TV on/off and we had to use the TV remote for that. That was not what we wanted, so we called them and they came back out and took care of it. Very happy!

The team was very courteous and efficient. A pleasure to do business with. Dealing with the transportation and setup of a large TV is not easy, and this service is well worth the price. Highly recommended.

The techs were efficient and set up our tv quickly. Answered all our questions completely. Very pleasant and professional.

There's no way I would take on mounting this TV on my own. The Geek Squad technicians did a fantastic job with the install and the tutorial on how everything works. Super happy with the purchase and the professional staff.

Great service! Knew what they doing! Professionally installed TV quickly without any problems. Very pleased!

LG TV picture has crisp edges (no diffuse effects at edges) and vibrant deep colors especially the blacks. The 4k provides beautiful detail where can see clearly individual fallen leaves, for example. Yes, watch good many PBS Nature & Nova presentations where important to see detail and color variations of the flora, fauna, funga, geology, astronomy and other science studies.

After my move-in, Geek Squad mounted my TV on the wall, installing the bracket and sound bar bracket. I got instructions how to work it. This was before my Frontier Fios was installed and the TV actually worked. When I finally got the TV cabinet to hold the components, I took one look at the criss-cross and jumble of cables the FIOS guy left and knew I needed help. My rep came and had this done quickly and correctly. Yet, he took his time to ensure it was done properly and neatly. Topi also explained what he'd done and why he felt the modem should stay outside the cabinet doors (better wifi signal). What took him about 30 minutes would have taken me hours, tears, and much frustration--and then I would still have had to pay someone to do this. Worth. Every. Penny.

The delivery and setup were accomplished with efficiency, courtesy, and efficiency. He was a few minutes late, and called to advise me of that. He had knowledge and suggestions of what would work (or not).

Two agents came to the house. They were helpful and efficient. They unpacked and set up my new TV. They took away the old one and the packaging for the new one. They were pleasant. No complaints.

They were very professional. Set up both 32 Smart TV's quickly and easily. They took the time to answer all our questions, and thoroughly reviewed functionality with us. They were a joy to have in the home.

The agents mounted the TV and connected to our devices. Ran through everything to make sure it worked, and explained how to run it. They were swift in their work, very professional, and fun!

The technician was fantastic. Very knowledgeable. He also did not seem in a hurry to leave…..but rather took his time to explain all the features of our new tv.

Geek Squad was very thorough in completing my new Sony TV set up. They removed my old TV. They unpacked my new TV. I went down the complete check list and they did everything that was on the list. They answered my questions politely and listened to my concerns. They cleaned up and removed all the boxes and packing material. They set up my remote control and made sure I could view my programing. They really came through for me. They did it right.

The Geek Squad staff brought a replacement tv to switch out the one I just purchased that had lots of issues with it. I had not purchased a television in over a decade so I was doubting myself wondering if I was doing something wrong in the original television but they confirmed my beliefs and assured me something was wrong with the original tv. They set up my tv and soundbar assisting me to set up the streaming apps I use. They were very courteous and sanitary with the Covid in the world we all dealing with. They answered questions I had and I appreciated their kindness and assistance greatly.

The tech was very professional & knowledgeable, & had the unit set up quickly. Demonstrated the remote unit & television features. Also set up my network connection & Amazon & Netflix accounts. Definetly worth the cost.