Customer Ratings & Reviews

The Geek Squad showed up within the window (but hey, 12-8 is a really long window). They did the job correctly and efficiently and they were polite. My only issue is with the Customer Service group, as I was returning a TV, and my refund did not post for almost two weeks. I was practically screaming into the phone to get them to listen to me. That should not have happened.

This is a frustrating to use tv. I have contacted LG several times. Best Buy set it up but didn't go the whole way. I'm sure of it. The screen opens to The LG screen with all the sreening aps. I have tried unsuccessfully to set it to open to a local Dish channel. No luck at all. I hate this set to be honest.

The agents who installed our new Samsung Tv were very efficient and quick. They were friendly and made good representatives of Best Buy.

Purchased a new TV from Best Buy and the Geek Squad came to hook it up. Tech was friendly, respectful, and helpful. Installation was top notch. Would hire them again in the future.

Frank and Jason are the best. They spent the time to setup and review our purchases. They were polite, professional and knowledgable. They made an old guy , with no tech savvy, feel comfortable in the questions I had and treated my home, my wife and me with respect.

The setup was great and they was quite helpful with everything he was nice and kind.

I wanted the Geek Squad to set up the TV in case there were any issues with the set or the connections. They were very professional and had me up and running in no time. I took their suggestion to upgrade my connection to the tv from the cable box to HDMI and it vastly improved the quality of the picture. Thanks!

The agent unboxed the TV and connected it to the cable box. No further instruction was given, and the remote was a complete mystery for several days as we gradually learned how it functioned, thanks to YouTube

GOOD JOB BY THE SQUAD,NOBDY DOES IT BETTER THAN THE GEEK SQUAD

Guys were very efficient in delivering and setting up the tv. They removed old tv, too. No mess left - they took away all packing.

Our Geek Squad agent came back for a second round with us, helping to finish installing Roku, set up apps on multiple TVs. Appointment was on time, and all work was completed.

Geek Squad installer was great. Enjoying this new TV

Josh and Jason were great in both set up of tv, programing it with my wifi as well as "educating" me on the tvs many capabiliteis..highly recommend the Geek Squad.

Agents connected my tv and sound bar. They did a great job.

We used the alternate installation service as the Geek Squad would have taken 17 days to install the TV. Kiwi, the technician, was outstanding. He easily installed the TV and taught my wife and I how to use the set. Kiwi was knowledge and came to install the TV one day after its purchase.

Service was great for two reasons. One, TV would fit in my car and two, I could lift/move it around safely.

They showed up on time. They were friendly. They quickly setup the new TV and hauled away the old TV and the packing materials from the new TV. Whole thing took about 40 minutes. A good experience.

The guys made sure that the picture was the way I liked it. I don't like the "soap opera effect", the cold look that looks like old videotape that the current tvs have. It's great for sport and action but awful for drama. Luis tweaked a bunch of things to get the picture quality that I preferred. So grateful. Plus, hid all the cords:)

Jamie was the installer. He was skilled, informative, and personable, and as such represented the Geek Squad admirably in his own right. He communicated with us prior to the installation, and gave advice on how to enhance our use of the television. He merits full commendation.

The agents when above and beyond, I was request TV for table top but item was to large Tech had an additional wall mount on their truck, Wow what a difference.