Customer Ratings & Reviews

Three different guys had to come get our tv going. Each guy was so very nice. Couldn’t ask for better service.

Right on time and did a great job. These technicians were very knowledgeable. This was a replacement for a 10 year old LG TV that was hooked up to a full surround sound system. They took the time to fully explain all the new features and to make sure I understood how to comfortably use the new controller.

I purchased my 65” Sony Smart TV at Best Buy as they offered delivery and set-up with purchase. Upon making my purchase I was informed that since I had a Geek Squad membership, the delivery would be free. They arrived on time, and were done setting up my TV in about 15 minutes. Since I am older, I asked the girl to walk me through navigating the remote which she kindly did. She also offered her number for me to call with any questions or concerns. I called the next day, and she promptly answered and handled my problem in seconds! Highly recommend Geek Squad!

The Geek Squad technician did a wonderful job installing my TV and sound bar, and removing the old TV. He showed me all the controls on the remote and helped me to set up the apps that I use the most. Neat and careful service. One note: It took several weeks and many phone calls to have these items delivered and set up. Both at my local Best Buy and online, we were told there were no appointments available on the calendar through July, 4 months later. I was very lucky that I finally got a call and had a great Geek!

Geek squad did a good job delivering, and cleaning up when finished. I needed the TV set on a high mantel, they did a great job with no hesitation. They were very helpful setting up my user profiles in the new television. Highly recommend.

Perfect installation. needed a new box and he came back and installed it too to get me going perfectly!

Installer’s came saw and kicked butt !!Total tech agent Christopher called and gave me a specific time he would arrive. Agent arrived on time with protective gear. He evaluated the what had to be done in a timely manner. At the end of the project agent Chris then explained to me the in’s & out’s of what he done. What buttons to press to keep stuff running smooth. Agent then played a brief sample video on my entertainment system and it was so swell.Sound effects to another level !!! Finally, I would recommend total tech !!!

The Geek squad was efficient and personable and perfect. And they spoke English clearly! I could never have done what they did and so efficiently. They tested everything. Cleaned up after themselves and even write a mask because someone in the house is on chemo. HIGHLY RECOMMEND these 2 from the Hialeah office. Christina was one of them. Unfortunately I can't remember the other name. Thank you.

The geek squad came in before the scheduled start, were very polite, quick and professional, the job at hand was finished and double checked that everything was perfect and worked properly, then they cleaned up and left everything like they were never there, I would use the service again and would recommend to everyone

The installers took great care to set up my tv, were very polite, professional and on time. The set up was involved and they did a good job. I was very satisfied with their performance.

Bought a Samsung 65" OLED 8K TV Great picture even for older TV programs. Worth every penny. And the GEEK Squad guys that delivered it and set it up were great

Brett and Jacob were phenomenal. My son still remembers their names! Arrived on time, set-up was quick and they were patient with my "old-school" questions. Would definitely have them deliver and set-up for me again. Thank you guys!

I recently bought a new Smart TV and Blu Ray player. It was recommended that I get the TV Connect and Setup package with it to have Best Buy Geek Squad to install and set it up with all my peripherals. The two guys that came with the TV and performed the setup and connect were OUTSTANDING. They did a fantastic job on the physical setup/cabling/connections. But they did way more than this. They performed the entire software setup on the unit and demonstrated all the features. They took time to educate me fully all along the way as they worked so when they left I was comfortable with utilization of the unit. This is one service that is worth the money or sometimes you will find that the setup package is included in the price of the TV as a sale add on.

So far my new Sony works very well. And the 2 men who installed it were absolutely terrific. At the end I had arranged for them to take away the old TV and the box for the new one. The only truly bad part if that I keep finding a pending charge of $49.99 on the credit card I used. It is charged, removed, charged again, removed again. It has been happening over and over since I purchased the TV. I owed a one-time $49.99 for their hauling away my old TV. BUT IT'S TIME TO STOP THIS BY NOW!!! I can't seem to get an explanation from Customer Service. Please look into this.

It wasn't Geek that did install but outside contractor. He did a good job and got it working and Netfix installed. pleasant person and took time to show me how to use.

Very nice smart tv. Great picture. Easy to maneuver thru features. Quick and easy set up by the Geek Squad. They walked me through all the features.

The installer arrived within the promised scheduled time. He was friendly and familiar with the product(s). During the set-up he explained everything about the TV and the best method of interacting the TV with my other components. He made sure everything worked properly, smart features, sound, headphones, etc. The installation went smoothly and quickly.

The geek squad tech was excellent. Explained everything and connected everything quickly and perfectly

I had Sam again. This is the second TV he has set up in my home. He brought a new partner who was efficient and followed directions well. Both were very professional and I really appreciated the fact that after I asked for the same set up person, they sent Sam even though I was told he was unavailable. He is very knowledgeable and I trust him as a professional.

The technician was very professional. He called the day before our appointment to confirm, to get any special directions and to let me know an approximate arrival time. He called before his arrival to reconfirm. There were no problems with installation and he was very patient showing me how to use the TV. He installed my "smart" applications and explained, clearly how to access them. The entire process was a pleasure. It allayed many of my fears of the new technology I was getting.