Customer Ratings & Reviews

I bought my television and stand before moving into my apartment. I knew I would need (want) help getting my furniture put together so I included that when purchasing my items. The people Best Buy hired kept me informed of when they would arrive the day of the appointment. They were almost as happy as I was when they noticed how easy the stand would be to put together and it was put together quickly. They went above and beyond by hooking up the TV to my spectrum box (which also arrived that day) plus the internet modem and blu-ray player. They programmed everything into the remote and made sure everything was working properly. They did an excellent job and I would have them come back if I needed more stuff put together.

They came out to install 2 wall mounts for my TV's. They were very professional, knew what they were doing, easy to talk to and very efficient. Thank you Geek Squad for a job well done. Sincerely, The Keating's

Dennis and Ricardo were excellent. They were on time, communicated well and did a great job quickley.

Awesome customer service agents. Fast and reliable installation The Geek squad is the best quality technicians And very knowledgeable.

He was a few minutes late but they called and let me know this was going to happen. When he arrived he went right to work on the installation. He was very friendly and knowledgeable.

The delivery of my 55 inch LG tv, was fast, and my Geek was extremely friendly, and knew exactly what he came to do, he was in, and out of my home, in due time, efficient, he explained everything needed, iam so pleased with my Best Buy purchase, no better way to buy, thank you

Our team - Stu and Ryan - did a terrific job delivering our equipment and making sure that the products we purchased ( TV, router and stereo equipment ) met our required expectations. We look forward to working with them in the future too … thank you Stu and Ryan

Geek squad is the best the agent was great, he set up theTV made sure cable was working properly with remotes and our sound system was on point. Enjoying ourTV without the hassle of trying to set it up ourselves.

The installer was very knowledgeable and did an excellent job. I couldn’t be more satisfied.

This was early christmas present for my daughter...she had tv unboxed prior to appointment...geek squad completed hookup she had started...very quick setup...well worth service in case she would have had difficulties

The two Geek Squad members were on time, friendly and efficient. They were knowledgeable and set up the TV quickly and explained how to use it. They even hooked up my speakers to the TV for better sound.

The agent mounted my TV on the wall and connected all my devices. When that was done they discovered a problem with the TV. The remote would not connect. They arranged for an exchange, walked me through setting up the controls on my phone, and cleaned up after themselves. when the replacement came in they delivered it, took down the TV replacing it, and once again cleaned up after themselves.

Really awesome experience! Couldn’t be more happier with the service and professionalism of this geek squad member! Quick, friendly and professional! Thanks!!

The Geek Squad arrived ahead of schedule (after confirming I was home and okay with early arrival), got right to work and had my TV set up quickly. They walked me through the remote and set up. They didn't hurry out, stayed to be sure I was comfortable with everything and followed up later to ask if I more questions. You can't beat this great service!

Great service by Geek Squad. Was very pleased with the efficiency and knowledge of the technician. Took time to go through everything on the TV.

The agents installed the tv and connected everything correctly and quickly, also explained everything patiently (two 80+ years olds)

The agent was fantastic and very helpful. Got me set up promptly and was very knowledgeable.

The person was very efficient and knowledgeable. He explained how to work things so that I understood it.

My new TV would not connect to the internet. Rick checked things out and showed us that the WiFi signal was low. He installed a mesh router and that fixed the problem. Rick took the time to explain to us (rookies) what he was doing and why he was doing it. Very happy with his knowledge, professionalism and attitude. If we need help again, we'll be certain to call Geek Squad and hopefully have Rick assigned to address our issue.

Been hesitant to sign up for the Geek Squad service but with all the new tech I decided to try it. The Tech that came out and set up my TV did a great job, got it connected to a new soundbar and got everything working with the Echo's and all the side items. Sense then I had a Tech come out to help with getting my other smart home devices all synced and working and he did a great job. So far my 2 experiences have been really good and am planning on continuing to use the service.