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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 461 Showing 9,201-9,220 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time even a little earlier than me and waited patiently. They were quick, efficient, and professional. They also programmed my tv remote to control all of my devices connect to my smart tv. One of the geek squad members also gave me advice on what kind of surround sound system to complete my home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Superior Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad technicians were awesome. They were very professional and recommended several options while installing my 3 three televisions. They adjusted my televisions to the new environment. I would highly recommend their services in the new future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed our TV setup to work with our existing audio equipment. Geek Squad did an excellent job and created a new setup which allowed me to do with less cables, but still have all the functionality I desired. They did this in about half the time they anticipated. Great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good over all experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a very nice young guy come in day before and move our existing sets around. He was very respectful and careful in the process. Next day some one else came in and set the new TV up. He then turned it on and explained some of the features. It's pretty much like a TV we have. Again he was very respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad: Superb!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team did a superb job. Professional, thoughtful, timely. Also set up the TV and showed me how to work the elaborate on-screen display. A real pleasure to continue to trust Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and cleaned up after done. Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, rapid service. The TV I purchased is quite heavy so be sure to have two (2) Geeks to set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation, tech was friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad _

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered, set up & activate our new 85” TV. They were respectful, professional, & completed the set up quickly. Thank you Geek Squad. Worth every cent for your Services!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service from the technicians! Courteous and time efficient! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Very friendly and helpful!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grest service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge based professionals. Great service and prompt.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GeeK sq. Did a good job the following week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The day of appointment to set up tv, I got a call saying I had to reschedule because they could not release the equipment from the warehouse. It was already paid for so I don’t know why there was a problem. I complained but made another appointment and was given gift card to counter the delivery set up issue and the tv and table were delivered and set up the following week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly. Knew what they were doing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sir

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer delivered the TV and completed the set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV earlier than scheduled!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent did a great job mounting and installing my TV perfectly. He also assisted with making sure that the mount was leveled correctly and positioned just right for the TV to sit in place in between my dresser and window. I couldn't have asked for a better job! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and worked quickly and efficiently. They removed the old TV and quickly set up the new one. They carefully walked me through how to use the TV and answered any questions. They ensured that all of my preferences were programmed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set-up 36 page of directions TV stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT service! the Geekers set-up TV stand and connected all of my stuff through the back of it. Great people to deal with too! Very knowledable and friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55” Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer breezed through the set up explaining details as she progressed through normal routine. Very knowledgeable and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came and set up my new television were so professional and extremely helpful.

    I would recommend this to a friend