Customer Ratings & Reviews

The agents mounted my tv and connected it to my cable modem. They also returned to connect to a router which I did not have originally but got from my cable company. Service was terrific as is the quality of the tv.

I love my Sony 65 inch screen television! The only problem is I wish the sound quality was better!

Best purchase ever!!! I am blown away at not only the product but the attention the staff gave me when I was comparing different models.

Mike was great. He is on the Geek Squad. He took his time and with me and everything was right.

Good job installing. They took the time to get it done right.

Adam and Pete were on time, setup efficiently and reviewed the warranty on the product and installation. They demonstrated how to change between tv and av components which were attached and left their business cards in case there were questions.

The agents were able to setup my TV in less than 15 minutes after arriving at the scheduled time. Their work is always top notch.

Sam was amazing. He was punctual, efficient, knowledgeable, polite, and accommodating. I wish all employees were was great as Sam.

Excellent service by Jonathan. He explained all the new functions of the TV.

TV is fantastic, clear, very colorful! Service was great! Geek squad did an excellent job of setting everything up for us!!!

Had two Geek Squad installers come out to my house and they hung my TV on the wall. The bracket I originally bought did not work. Luckily they had another one on hand and were able to finish the job without any delay. I highly recommend GS service. They also followed up and asked how I was liking the install. Very professional!

The technician was polite and knowledgeable. He hooked up the tv with Wi-Fi and made it easy for me to manage.

The guy showed up with my TV and installed it carefully and correctly. They hooked everything up and check to make sure everything was operating correctly. Before I let them go they made sure I was totally satisfied.

GEEK Squad connected my tv Bose and blue ray made sure it was all working well.

Geek squad arrived on time and assembled the TV well. They started to take the clear protective covering off the screen but gave up in a few minutes. At that point it became obvious that the covering was permanent not temporary. Stuff happens

The 2 gentlemen were polite, on time, did the job and answered all my questions. First time I didn’t install myself

The Geek Squad solved my issue with not being able to use the sound bar with our new television; they were very professional and very knowledgeable about the products. They worked quickly to sort out the problem.

Excellent service providers who had knowledge and were helpful

GOT OLD ONE OUT AND NEW ONE IN QUICK!! KNEW WHAT HE WAS DOING

Although I wasn't satisfied with the fact that this product was so stiff, the installers were polite and professional. I cannot believe the store manager, John Thomas, was so rude and disrespectful to my family. I have spent much more than $10,000 at Best Buy already in 2017 but will actively look for other options to spend my money. I would think that a company in the customer service industry would want to treat their customers better.