Appreciation EventEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 479 Showing 9,561-9,580 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad on time and quick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time and they synced with the devices and apps that I had, in and out in less than a half hour!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad installed our newTV with quality precision and a smile. Very happy with how it was completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Service in Excellence

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Katheryn was the best!!! She helped with patience in providing excellent customer service. Kathryn was so kind after repairing my tv, she even placed it in my vehicle. I was very impressed by her technology skills and professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad representative was very capable, efficient and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my tv and made sure everything was connected properly. He also made sure we understood how to properly work all remotes, ie sound bar, cable & tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys know what they're doing!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my 75" TV on the wall quickly and perfectly! Even if I had a second person to help me do it by myself, these guys are so good and so reasonably priced that having them do the mounting is well worth it. Getting it out of the box, mounted and all packaging whisked away was awesome!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Technician was great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was great, but price was over $200 even we pay tech support member ship fee annually $200. I don’t think annual tech support $200 is not work because we paid $200 to technician this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do not remember

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great the guy explained everything he was patient and had a sense of humor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What.A Relief

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for both the vast array of choices, the very competitive pricing and quick delivery. All of this has been greatly appreciated. Your personnel are cordial, well informed and very professional. Great transaction all around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came and installed my TV, put in all my preferences, explained how the remote works in a timely professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Extra Mile

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good guy was sent to do the job! Redid the measurements from the previous installation for the wall mount and

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad helped me connect the TV with an in wall cable kit I bought from beat but. Good service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Little late

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived 1/2 late but all in all did a good job. I would use them again if I have too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad quickly installed, set up, and programed tv and remote.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Forgot DVD Cord Too Short

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs set up new tv and sound bar, but forgot that the power cord was too short for dvd player. They did connect the two, using the 3’ cord that worked with previous tv. Pulling the dvd player to the front of the shelf where I could access it, the short cord pulled out and I could not reach back far enough to reconnect it to the tv, Bought a 6’ cord and had Geek Squad come back to reconnect everything, Difficult for me with shoulder and elbow problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the agent that hung the wall brackets for new TVs. He also asked for my input on where I wanted them, & checked to make sure I was satisfied with the job he had done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service - Best in the Business!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV fast and efficiently answering all my questions and helping me to learn the features of my new Smart TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Set my TV up in no time, went through the settings with me and hauled off all the packaging! What's not to like?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable hookup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st appointment on Sept 23rd between 3 & 5 was no show. I had call to find out if he was still coming and told he was. then called after no one came and finally told at 620pm he was not coming and schedule for next day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and efficient. Also, took away 2 TVs.

    I would recommend this to a friend