Customer Ratings & Reviews

Delivery and installation were seamless. Agents were knowledgeable and ensured I know how to operate the remote.

Superb job! The installers were very professional, knowledgeable and quickly did installation

Very professional and knowledgeable knew how to even set up the app I liked and troubleshoot a minion app set up

The team that delivered and setup my new Samsung TV were great. They unboxed, setup, programmed the TV and linked my Samsung soundbar. Answered all my questions and removed all packaging materials. It was great. Would highly recommend using the install service over trying do it yourself.

Pavel arrived a little early. He was knowledgable, polite and instructive., My son had already done most of the set up of the new TV. Pavel reviewed all aspects of the installation. He approved all. He walked me thru usage of the system and remote. That's going to take me sometime to learn how to use. Anyway, all nicely and promptly done. J Rodwin

Installer knew what he was doing and completed the installation in a very professional manner. Was very helpful in explaining how the various functions worked.

The Geek guys that came were quick, efficient and very knowledgeable. They took the time to answer my questions and made sure that I knew how to work with the features that were new to me.

I was very pleased (and grateful) for the guidance and help in setting up the tv. It was challenging, as my brother has aphasia (a communication disorder) which makes dealing with strangers/technicians especially difficult. Mike, the tech, called to confirm his arrival time and couldn't have been kinder or more helpful to my brother.

The guys that set up my TV were amazing. The first TV that came was defective they filed the claim and got the new one on order for me and when it was ready the same 2 gentlemen came and set it up for me it was amazing more than happy with the service the cleanup the setup everything was perfect!

Agent was great mounted stand and tv with instructions for use. Neat and knowledgeable. Appointment was acknowledged with a time. No one came. Then I received an email with next day install date, which I couldn’t do. I called and was told the agent wasn’t able to install as scheduled so the date was changed. I had to change to the following week. Someone should have called me re cancellation and need for date change.

Geek Squad got my tv, VCR player and sound board connected and programmed and they work well. They made sure I knew how to use it. They made it simple for me.

The setup was done well. It did not take long, and the two people did a good job and were helpful

They showed up on time Worked quickly. Got my TV working perfectly and cleaned up their mess

The two team members that delivered and set up the new Samsung TV were superb. They completely set up the TV, adding all the apps that we had previously, provided guidance to tech challenged seniors on the operation, and removed the old TV. Both were polite and friendly. They were very clear in the descriptions and operations, making sure we understood.

Recently purchased a Samsung 65" Q90T. Had free delivery and install/set up since I am an Elite Plus member. I took advantage of the free delivery however I decided to install the TV myself. I have a rather large entertainment center and am very particular about cable placement/install. Geek Squad will not move any large furniture or do custom cable hiding/zip strip so I figured id do it myself. I would recommend this option for anyone not familiar with installing a TV or for someone that doesn't have an extra set of hands to help lift the TV on a stand or wall mount.

When Best Buy arrived, he helped dismantle our old system and then installed the new tv and speaker. Everything was installed quickly and we are enjoying our new system.

Friendly, knowledgeable and professional. Answered every question and made sure everything was working perfectly before leaving.

The tech had a lot of knowledge in the set up and also was quick in cleaning my PC. She also explained how the remote worked and gave me some short cuts.

The agent mounted the my TV within minutes and was very friendly and professional.

The technician was on time and very experienced and proficient. He took care to insure that I was comfortable with the operation of the TV.