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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 506 Showing 10,101-10,120 of 18,776 reviews
  • Rated 5 out of 5 stars

    Extremely pleased with the TV and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new Samsung 4K QLED TV was mounted above the Fireplace and we are extremely pleased with the job performed by the Geek Squad team. They arrived on time, were polite, professional and focused on making me happy. The end result came out even better than i had hoped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They in stalled everything quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that came out did an excellent job.nice guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad home run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived in a timely manner and set my mom's tv up. They even hooked her firestick up to it. Thank you best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was excellent and the technicians linked the tv to all of my apps and my provider. They were fast, efficient, kn, and friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech instal the TV without any issues very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cathy tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected my tv, installing it on the wall. did not attach to any other devices, I did not know that was an option,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman was very efficient, knowledgeable and friendly, he set the tv up quickly and ran through a bunch of pointers and tips to enhance our viewing experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Punctual, courteous, knowledgeable and profession.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On every step of the process, the agents explained to me what they doing. They took the time the the set up and showed me how to operate and navigate my cable service. I couldn’t have asked for a better crew. Thanks guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad second visit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE used the 30 day guarantee to ask for a second visit to help with the picture quality, sound quality, and teach us the main points as a refresher and more details to maximize our viewing experience and reduce all the remotes to only one for each TV. Great help for us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a 75 inch TV. So we had to have it set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Choose the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentlemen arrived on time and unboxed our new TV and had it set up within 30 minutes. They even hauled away the packaging. Very impressed. Highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work, Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, helpful and pleasant. Very satisfied with service, and highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ramon was fantastic! He is very knowledgeable and has a true sense of what customer service is all about. Christopher was also a fine example of what an employee should be .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very informative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad guys were amazing they came in and hooked up everything to my new tv and they got me going. They move my old tv into the other bedroom for me and explained fully to on how to work my new tv which I’m really enjoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was nice and installed both tvs quickly and tried unsuccessfully to hookup my tv streamer for my cochlear implant but I needed to go get another cord and then it worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv wall mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were courteous and professional and did a fantastic job mounting my tv's and explained everything they were doing and kept the are areas cleZn clean

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No personal information i.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents ignored me setting up the TV Expectations for mote personal experience

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sales person who answered all our questions. Being seniors were not as familiar with a new technology. He was very patient with us and answer the questions we needed answered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Tech was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek teck attached the stand to the TV. The stand works nicely no

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD TV SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery and set up of my new Samsung 55" smart tv. They also picked up the 65" Sony which did not fit the stand and the item was returned. Outstanding service, so grateful for their help.

    I would recommend this to a friend