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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 508 Showing 10,141-10,160 of 18,776 reviews
  • Rated 5 out of 5 stars

    Excellent set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job of connecting the TV to our devices. He answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new tv was installed and hooked to the sound system. The old tv was moved upstairs for me and attached to my dvd player

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by Luis & Hansel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis and Hansel did an outstanding job from start to finish - from setting up the router to connecting my new TVs and other devices. Very knowledgeable, personable, and efficient. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is well worth the investment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of setting up my TV. They showed me what they were doing and made some really good recommendations. They were very personable and processional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Agent review

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent delivered and connected TV. He Was extremely knowledgeable pleasant and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Picture Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a good experience with Geek Squad installing my new Soney OLED TV. However I am rather disappointed with the picture quality on the TV. Consumer Reports had it rated the highest but it definitely does not look as good as the one in the store. So I am not sure if everything is set up correctly on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was quick and friendly. He took the time to explain how the TV and remote worked and answered any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad agent was the one who mounted the tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that delivered the tv, was the same guy who mounted the tv. He is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comprehensive Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent delivered my TV and connected it to my home theater, my Wi-Fi network and my cable box. He also demonstrated the full range of functions of my new TV. He removed my old TV for recycling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Setup Was Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers did an amazing job. They had all the right equipment, set everything up exactly the way I wanted. I actually paid them to setup another TV that I had purchased on a previous date and they were completely willing to help with that as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    quick and gone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv was set upin the eveneing but no offer of instruction-- they were in and out very fast. The 2 guys did not ask if I needed instruction,etc. I am still trying to figure out the right sequence to use to turn on and off and sequence to use to tune to the right channel??? First time I've head an

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for setting up my TVB. I really appreciate tyhe work done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad digs old folks too

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative slowly walked us through the basics mindful that we're 81 years old. We didn't grow up in the digital world. The guy was respectful and patient with a pair of old fuds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made it look easy!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were on time, polite, courteous, knowledgeable and left with the job properly completed. There is no way I could have installed this myself and they made it look easy. Would definitely recommend them to anyone needing a TV installed on a wall mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed and thoroughly explained how.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs connected my tv quickly and clearly explained how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 New TVx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew from the Geek Squad is fantastic. He was patient, answered all my questions, and offered great suggestions for both my new TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and connected the device efficiently. He patiently answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery was set back a week. When delivered the fellas were very knowledgeable and set up my Samsung 65” TV easily. Men were very courteous, neat and respectful. Wore shoe booties which I very much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my home theater.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was competent, friendly and helpful when getting my TV and home theater up and running after being disconnected for months while my home underwent repairs. I would certainly call on him again if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Walt F in CA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THis LG A2 is an incredible TV. Has a great picture, good sound, no complaints. setup was easy and Geek squad wall mounted it quickly and easily!

    I would recommend this to a friend