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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 518 Showing 10,341-10,360 of 18,776 reviews
  • Rated 5 out of 5 stars

    GEEK Squad installed our TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kattie hooked up our new LG 50" TV, installed ROKU, and showed us how to use it all. Job done professionally, quickly, and humorously.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good team.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person's arriving were very profs and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great services by Squad Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys came and set it up very smoothly. They were nice and friendly. Answered our questions in a professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very helpful in making all the changes needed for my new tv to perform the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Knowledgable Geek Squad crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous 2 man setup crew, connected all necessary wiring and programmed the remote. Explained functions and operations well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The second attempt was much better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that using contracted people to do your services is a risk and the people being used should be checked more carefully as it gives Best Buy a bad name when the work or service is not up to your usual customer care level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my new Blue-ray player quickl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of my age I could not get down on the floor to connect the Blue-Ray player to my TV. He was able to do it in about 5 minutes. As always I am impressed with the skill and competence of Geek Squad agents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gerk Team install in Brentwood.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new 75 & 55” Samsung TVs were set up just in time to see the Warriors crush the Nuggets. Team di a great job troubleshooting an issue per mirroring from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad members were helpful, courteous and did a great job of installing 3 smart TV's and making sure they were connected and working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best. My techs installed my new wide screen and fully explained the remote functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squadefficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan & Manuel were very helpful and did an excellent job installing our tv no complaints about them thank you for great installers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the Geek Squad setting up my TV. Actually not a squad but one very capable technician.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a 77inch tv geek squad delivered it great job I told every body I know thank you geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was friendly, competent and good at communicating on various issues including how the tv works.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adjusted my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He adjusted my tv the best he could, he also explained to me that I needed faster internet speed to get a better picture. That's why the quality of the picture isn't as good as it should be. And as expensive as the tv was I was expecting a way better picture when watching the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out and hooked me up with an amazing job and hid all if my cables and moved all of my equipment to the basement. I had a lot of work done so it took them 2 days but the results are amazing everything functions how it is supposed to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men did an excellent job of hooking up the new tv and explaining any questions I had about using the TVs features. They were neat and very courteous I was very happy with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make my life easier!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would absolutely recommend that the Geek Squad take on this task! What could have taken me a couple of hours to figure out, my Geek Squad technician did in a matter of minutes, and explained everything to me along the way. Well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pros on Point for you.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad that showed up at my home...well, how do I say it other than they listened, reacted, and met my expectations...Muster the courage to challenge them professionally, they will not disappoint. Reach out to them and you will not be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary Time Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech (Tony) was super competent in making all the connections in an efficient manner. AND, he spent more time instruction us on operating the complete system once connected. Saved my wife & me about 10 hours figuring everything out.

    I would recommend this to a friend