Customer Ratings & Reviews

Great job. Tech was courteous snd worked quickly. Answered all my questions. Tv has an outstanding picture. Took old 55 inch away as requested. Geek squad does a great job.

GEEK GUYS CAME AS SET UP AND WORKED ON THE TV FOR ABOUT ONE HOUR. THEY WERE VERY PROFESSIONAL ASND COMMUNICATIVE IN A WAY THAT I WAS ABLE TO UNDERSTAND. AND GOT THE JOB DONE PLUS.

I graduated from a 42" Plasma TV to this Q60T Smart TV. I was really concerned that I would not get as good a picture as what I was getting with the Plasma model but am very pleased to report that the picture quality is just as good, if not a bit better. It's also very nice to have the ability rely on the Geed Squad. They came out and very quickly and easily set up my new TV. They then took the time to show me how to add streaming programs, how the remote worked, and different little insights to making sure everything ran smoothly.

When my wife and I purchased a new television for our living room we wanted our previous television relocated to or family room and a new surround sound receiver installed there as well along with a Harmony remote. I can’t say enough about the quality of the Geek Squad experience. They relocated the television and installed the new receiver as well as programmed the new remote. They reconfigured all the tangled mess of cables and wires that had accumulated over the years. When they completed the set up we now have an organized, efficient and flawlessly operating theater set up. They truly are the best part of the Best Buy experience.

The two installers got everything hooked up and running very quickly. They were very professional and answered all questions. Recommended for anyone buying a larger TV.

It was great having 2 Geek Squad members to bring in and install the television. It literally took both of them to do it. Also, glad that they were able to arrive while still daylight (since the order had noted on it that no neighborhood or home exterior lighting available. They were technically savy also when it came to setting up the operational components of the tv and teaching us how to do all the things that we hope to do with the system. They also coded in our wi-fi with the television. We are very happy customers following this experience.

I had two televisions activated at about the same time at two different residences. The first one went well with an experienced and very capable individual performing the tabletop install and remote sync flawlessly. The 2nd was a tabletop model installed by a somewhat experienced individual who did not complete soundbar synchronization. Another family member was present to supervise the install. Luckily, I had barely enough acumen upon my return to synch the soundbar. Don’t know why the Geek Squad guy told my family member to use a 2nd remote!?!?

This new TV offers a very crisp picture with brilliant color details. It’s well worth the investment.

These 2 young men were fantastic. They both were obviously very knowledgeable and very patient explaining everything to us. I have had Geek Squad service before and this most recent service was very much typical excellent service. I would highly recommend these 2 young men - although their names escape me, they were memorable- very professional, kind, and mature!

I purchased this TV after returning an LG 70". This TV is perfect. The picture and sound are great and it refreshes quickly. And it comes with a solid remote instead of the crappy light weight remotes that you generally get from LG. If you are a streamer and not a cable subscriber, this is the TV for you. Pair it with the latest Apple TV and a CAT 5 cable for theater style color and sound. No need for a sound bar!

I've never used the Geek squad before for a home T V install, I'm really glad I did this time. He was very careful and handled the T.V properly. The new models are so thin!

I always worry on setup and installation and things going wrong. That's at least half the real tog et them to do it - since if it does go back with a dropped tv or something its on them. That being said, it was flawless. Best Buy has been using quality service to stay afloat as other big box stores suffer from online sales and its a good strategy.

The Geek Squad were very professional and provided the TV set up with great service

No regrets on this purchase. TV has a very sharp picture with true colors. The Geek Squad arrived on time and set my new TV up to work with existing Comcast. Showed me all things related to Roku so when I eventually cut cable out, I’ll know what I’m doing. My “agent” must have been a teacher in a previous life. After he explained everything, he gave me the remote and had me duplicate what he had done. That made a huge difference in my learning. The Tv is perfect and the delivery was perfect. With Best Buy’s price match guarantee, why shop anywhere else.

Both of my installers were very helpful and knowledgeable. They both answered all of my questions and were very good at explaining in an understandable way.

Our Geek Squad representative did a fine job in the set up procedures, answered all the questions we had and made sure we knew how to contact Geek Squad with other questions, later on.

Delivery and set-up exceeded my expectations! The guys who brought the television to my house were really helpful and did an excellent job.

The 2 men who delivered and set up my 65 inch Samsung TV were efficient, polite, and and really knew their stuff.

The two delivery and setup people who delivered the TV were amazing. They called ahead of time to let me know the estimated time. Carried the new TV up to the second floor, put it into place, made sure all of the wires were bundled nicely and put away. They walked through the initial setup and validated some settings with me before changing. Both were very knowledgeable about the product and making the setup look good.

Set up on table top and connected all devices and showed how to use