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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 520 Showing 10,381-10,400 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad rescue

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered and installed a replacement 75" Sony TV that failed in less than a day. Very professional and extremely knowledgeable about the TV. They made sure I understood the TV and how to use it before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and helpful was not able to complete because there was a problem with Samsung. Mount was complete

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad were excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't have to mount the TV and the connections etc.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Good, The Bad, and The Ugly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scheduling was an absolute nightmare. Everything was set up and confirmed, took the day off and NO ONE showed up. When we called, they wanted to charge me extra/again for their failure to show. It took multiple times to get it resolved, but when we did get a rep that seemed to know what they were doing, they were very helpful. However, once we actually had someone on-site, they were WONDERFUL! The tech was great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was a very easy way to start watching my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great way to have new technology installed for someone who does not understand all the new stuff that is out there and made his living overhauling 80 year old aircraft engines that were designed before computers were invented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are awesome! They unboxed the TV, set it up and showed me how to use the remote to access all the features. They were neat, clean, efficient and courteous! Good job guys!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad expert TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional knowledgeable installation of my High End 65" Sony TV and connection with my receiver and surround sound speaker system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well. They incorporated all other devices to my tv. They were on time, walked me through all the features and programmed all my channels. They were very courteous and knowledgeable. The setup went without any problems. Thank you so much. Ip

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad installation team did an excellent job. They were very informative and expedient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My "squad" was on time, knowledgeable, and courteous. I was very satisfied with my installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service !!!!! Chris called before getting there Very nice, they explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv we were replacing was mounted high on a stand, and I worried that dismounting it wouldn't be included. The service people, however, were awesome. They took it down and mounted the new tv with no problem. The service was worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the Geek Squad on your team.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Cause of this exceptional service (delivery and setup) I will never bring a tv home again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very professional and knowledgeable. Can't say enough how i appreciated the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Patient with non-tech customer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient service and patient with me on instructions. Could not ask for more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Scores!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler and Carmen work so good together. Although there were numerous electronic devices that they worked on to make sure they were all synced together, they got everything working in record time. They are our go-to "A Team!"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad…what a great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to the geek squad team my new high tech TV set up was smooth and efficient. The techs helped me set it up and maximized the performance of my new big screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two very personable and technically savvy sharp persons perfectly set up our fabulous new 65" Sony TV. They also integrated our Bose Home Theatre Sound System , so we now have a pectfectlly linked and tuned TV and Sound system to delight our eyes and ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to pay a little extra for Geek squad set up! David was quick to unbox and set up tv (we are older and this would have been difficult for us). He very patiently walked us through all the new options on this smart tv. For us, well worth the money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love itthe colors are so real life it is easy to operate has alot of channels

    I would recommend this to a friend