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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 523 Showing 10,441-10,460 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great delivery & installation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of my age, I always buy from stores offering installation. Agents placed TV atop our TV cabinet, hooked it up & made necessary settings. I was taught to use the remote control. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents hooked up the TV, showed us the features. Helped connect the sound bar. Explained everything and were super helpful and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of our new tv was seamless!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent removed old wiring in order to improve a more organized and expedient installation. He even helped us put our old 55" tv in the new box, which we transported and donated to a family member. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen that came in and set up my 70’ Samsung tv were both very professional and genuine in getting everything Set up. All employees should be like them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE reason to buy home theater from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a complicated instatlation in my newly remodeled man cave.. The team was professional , personable and more than competent. Good cleanup after the job. It was a pleasure having these men here. Everything has been installed without a problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Third party install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A third party was sent out to set up my Tv , he was very professional and set the tv up , but he didn't explain the picture could have been better by doing a couple of adjustments that would have saved me alot of headaches other than that I have meet the actual geek squad and they are the best .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was set up quickly and efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job of setting up my TV. Suggested solutions for my App/Wi Fi connectivity problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicalions called when they were on their way and arrived on time. My new TV was installed where I wanted it. They cleaned up and took all trash with them. They explained TV operation to me and allowed me to operate while they were here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installer was a Pro!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was excellent. The Tech was very professional and took the time to explain everything. He was extremely careful and made sure everything was cleaned up when he finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad thoroughly explained how to work my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called me to give me an accurate estimate of their arrival time. They quickly installed my TV, and assisted me installing my Netflix and Amazon Prime accounts, and spent some time explaining how to operate the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this TV to anyone it's a great TV good picture good sound great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad absolutely makes up for lack of store phone service and customer service training. GEEK SQUAD ABSOLUTELY THE BEST EXPERIENCE AND I HAVE USED ON SERVERAL OCCASIONS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, quick installation, fast setup, all boxes out, all set

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my experience on delivery of 65" 4k was great. Would recommend total tech they know the products can answer any questions set up is professional, polite, and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed our fire sticks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we order several fire sticks which were install and with the help of the installer we are very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exchange was easy & quick; current TV disconnected and new TV installed & programmed. Serviceman was professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really shines

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my new Smart 4K television to my Bose sound system, Dish receiver and Sony Blu-Ray DVD. Daniel (Geek Squad Leader) was very professional, very knowledgeable, and very courteous. Good investment. Much faster than if I had done it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movie screen mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was amazing seeing the team mount my proje tor screen. The precision they used was amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home service is vital to older folks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the in-home service is vital to me since I don' t drive. I am 83 and don't get around very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick TV installation by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kyle did a great job in setting up my TV and walking me through the numerous features. He was very professional and took care to pick everything up and leave my living room clean.

    I would recommend this to a friend