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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 542 Showing 10,821-10,840 of 18,776 reviews
  • Rated 5 out of 5 stars

    Installing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great and got everything working. I love the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hamilton did a wonderful job installing my new tv and Roku system. He was very informative and explained everything to this non-techie person. I was very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very helpful and friendly. I ordered this for my girlfriend and she had no issues with the delivery and setup service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, polite service. Worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents understood the product and hooked it up for us. They did not explain how to use the remote that came with the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did a great job of installing my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents knew what they were doing and setup was completed in short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation service was very satisfying. Tv itself is very nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GOOD SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NICE TO TALK ABOUT THE PRODUCT PURCHASED WITH SOMEONE HANDY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Visio Smart TV - 55 in.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3/6. My 1st Smart TV. Love the Visio brand. Thanks Garza for helping me choose several Visio TVs - different sizes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best so happy we have the servic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service and so happy with the tv. Every time we turn it on big smiles come out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a spectacular job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was completed professionally and on schedule.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use - installed by best buy - very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AJ is excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am completely satisfied with the exceptional customer service I received from AJ! He was knowledgeable, polite and friendly. He installed my tv in a timely manner and answered all my questions. Please thank AJ again for me. Gina

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up and connected all my devices and connected my apps in a timely and professional manner. They were excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patient reps.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love working with the Geek Squad. My husband and I are technophobes and they are so very patient

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad had to come to my friends twice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered a tv for a friend who is totally blind. That’s why we ordered a smart tv with Alexa. Our friend could use the television using the Alexa voice for the tv shows as well as the program guide. When the first person arrived from the geek squad, he didn’t even know how to set up alexa . I had to call the Best Buy in her area to get someone in advance tech to come to her home the next day. This shouldn’t have happened. I told customer service over & over that our friend is totally blind and they should make sure alexa would work with the television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad reps were great - arrived on time and had our 65” tv and sound bar installed and operational in less than ninety minutes. They answered all our questions and were very knowledgeable. Glad we decided to use them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I called I was told that wall mount would be done with no wires showing. But on brick that cannot be done. The tech did a good job and was very helpful and very customer oriented. Great job on his part.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Agents did an outstanding job sinstalling and setting up out new 55" TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture weight sound color and overall quality is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First rate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You could not have asked for a nicer, more polite, more professional person to come into you home. Great job Best Buy in finding this kind of person. He is first class all the way.

    I would recommend this to a friend