Customer Ratings & Reviews

Easy to use easy to program very clear picture it brings all the cables needed

The agent unboxed my new TV, put it on my entertainment center, and made all the connections (power, HDMI, coaxial cable). He then set up my remote controls (TV and DirecTV), showed me how to download a streaming app, and showed me how to use it. He was friendly, efficient, and very knowledgeable.

Matthew J. Myrick and Gemel Phillips These two men where excellet at explanning all information about our new TV as well as trouble shotting an issue with our internet connection. These two professionals were able to inform us to contact our internet provider to touble shoot an issue on the providers end. They were very kind as well. Thank you both for a job well done. Sincerely, John and Marie Heim

I chose inhouse set up and haul away as part of my purchase of an LG OLED 55 C5 TV. The technician actually showed up a couple of minutes early in the install window, went thru the set up with no issues, helped me thru the initial LG (voluminous) setup, and took my older TV out with no problems. He was also very friendly and polite. I recommend the service.

very professional and helpful representatives, explained and installed everything for us.

Great customer service. They mounted my 85'' TV with no issues. Also took the time to setup, explain & and cleanup.

Despite the difficult spot the agent did a great job quick and easy, also helpful in explaining the use of the remotes, which was Greatly Appreciated.

Both geek squad techs were highly knowledgeable. They were very respectful with all our questions. Asked if there was anything else they could do. They hooked up our surround sound on our den TV when Verizon tech didn’t bother to do. Wish I could have them both on direct dial.

Very service oriented and pleasant to talk to. Offered suggestions and very prompt w/their work. I would recommend to friends to buy from Best Buy because the service is great.

Geek squad knew how to set up the existing sound bar and subwoofer to our new Sony A95 55 inch TV. they were thorough and very professional

The Geek Squad spent less than 1 hour doing set up on my TV and affiliated systems that would have taken me 8 hours. Fast, knowledgeable, and professional. Would use again for sure.

Our installer was wonderful. She did an excellent, fast job setting up our new TV. She was very knowledgeable and was great at explaining the set up and operation very clearly.

The gentleman who installed my tv did so quickly and efficiently. Very professional and explained the working of it as well as set up the remote

THE AGENTS WERE PROFESSIONAL, COURTEOUS,CONSIDERATE AND VERY CAPABLE. THEY UNPACKED AND SET-UP MY 77 INCH OLED LG TV AND MY BOSE 900 SOUND BAR. THEY MADE SURE THE EQUIPMENT WAS OPERATING PROPERLY, INSTRUCTED ME IN THE USE OF THE REMOTES AND OTHER DEVICES AND REMOVED ALL PACKAGING IN A VERY EFFICIENT MANNER. IT WAS A FANTASTIC EXPERIENCE. I WILL DEFINITELY USE THE SERVICE AGAIN.

The Geek Squad agents did a GREAT job of installing and setting up my new TV. They were very knowledgeable and polite. GREAT JOB GUYS!

The customer service was awesome. In the morning I received a call that they were 1 person short and couldn't get to my home until the afternoon. He remained in contact providing me updates of his ETA. Granted this messed up my original plans however I appreciated the transparency. Once the TV guy arrived he quickly mounted my tv flawlessly in my brand new home. The technician was very knowledgeable and found a solution due to the stud placement. Highly recommend.

Super excellent setup of my TV. Absolutely thrilled with everything, totally satisfied. Thank you for a marvelous job done well. Highly recommended.

Great picture. Easy to operate. We are enjoying the quality of the picture.

Professional, courteous, efficient................!!

2 gentlemen set up my new tv and did an excellent job. Ty went through the controls and options very thoroughly and reassured me I could call him anytime if I had further questions, (fortunately I haven’t but it’s nice knowing I could). He’s a real asset to your company, I’d make sure he’s happy if I was his boss!