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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 571 Showing 11,401-11,420 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad set up the TV quickly and efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really appreciated Kirk coming out to set up our TV and program our remotes to the TV. It made our life much simpler. He was very kind and answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv perfectly and communicating well before arriving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen were absolutely perfect. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad install a full motion wall mount and an in-wall power extension for my 65 inch television. Other than answering a few question, it was a relaxing afternoon and the results are wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85” TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job. They were in and out and did the job with a smile!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional, friendly. everything hooked up and working. was installed same day i purchased the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron set up my tv and he was fantastic!!!! After setting it up he spent time to get the picture perfect and to explain how to use the complicated features. I could not be more pleased. Very professional!!! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, courteous, and professional. I would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very efficiernt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very good. Polite, knowledgeable and very helpful when I couldn't log onto Wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt and Rick did a great job setting up our TV and explaing how to use our remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't been able to listen to surround sound since the new cable box was installed and geek squad was able to connect the new tv and surround sound and cable box so it now works. It is great!! Thank you!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys really helpful explanations and teaching us Highly Recommend!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad officer was the best, knowledgabel,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very please with our Geek Squad officer, as we call it. He was very knowledgeable and very patient with us old folks ...lol I have used Geek Squad for many years and will continue to do so if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    James

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They notified me and came on time. Very knowledgeable and were able to set up in less than half an hour. Exdellent job. Thanks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    uverse never worked well after installation -- we kept getting Samsung menu -- still a problem we have to watch for == we are using UtubeTV which works better we had to cancel uverse which we really liked We have a SECOND Geek Squad to fix problems for which we were charged another installation charge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was so friendly and very helpful getting everything attached and going thru the one remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75" TV in Va Beach

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 75" was delivered and set up on the stand. The team also gave some good tips on the operation of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time calling using Best Buy queen squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked several people to install 5.1 surround system and they all were very expensive. Finally I called Best Buy and they send me a persona to analyze my home and game me a great prise. Love the work they done l.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh these guys were awesome, could not have done it without them. The most polite an knowledgeable guys about this TV and if I ever had a problem with this TV, the are the guys I would want to service it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great communication and setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad replaced the TV in my (90+ year old) parents' home. I was 1000 miles away and the techs communicated with me every step of the way. Great service and communication!

    I would recommend this to a friend