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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 577 Showing 11,521-11,540 of 18,776 reviews
  • Rated 5 out of 5 stars

    very good installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the performance of the Squad. The leader gave me her business card for any issues; there were none but I will definitely use their service again when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75" TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great quickly set up the TV and also teach me how to use remote very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New where to mount it so it looked good in the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun knowledgeable effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great geek squad members pleasant fast going tv’s running perfectly . Knowledgeable fun geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael gave excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup done very fast. Tech explained all tv features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks Know Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and friendly. They set up the TV with ease.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    RAFEL CANDEIL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    RAFAEL CANDEIL TV INSTALLER GREAT AND VERY INFOMING, SHANE the second guy who installed the speaker set up and explained remotes not so much. He charged way to much for what little he did. I would highly recommend RAFEL but not Shane,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad removed my old tv and set my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up my TV in record time. Very professional !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD SUCCESS.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed up on time, respected my home, cleaned up after themselves, and best of all hung the TV. WALL MOUNT perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had great experiences with the Geek Squad and this was no different. On time, courteous, and professional. They made suggestions for placement that were better than my original ideas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed and setup my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went above and beyond. Friendly and very helpful. I would highly recommend this service and my friends.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    3rd party installer came out for initial install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assumed that because I paid for the coverage, an actual Geek Squad member would come to install. Instead, a 3rd party contractor came. Although he was mannerly and friendly, I felt we got the "bum's rush" when I wanted more info about the actual TV and how it works. After the initial visit, we called again to have someone out because the color is not good. I'm not sure if it's the actual television or how it's set up. I tried twice to get a REAL Geek Squad person to come and both times, I wound up cancelling because they want to send the same guy back! I had to go physically to the Best Buy Store and speak to someone in order to get a GS tech to come out. Still not resolved because they can't come until 3/4/20!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    3rd party tech tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was friendly and knowledgeable. He was able to set up both tv’s very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it , no hassle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right on time, pleasant guys who quickly and efficiently got tv set up. Cleaned up nicely

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad solves problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the agents arrived to set up my new TV, it was discovered that the existing stand was not compatible with the new TV but they quickly remedied the problem and got it set up in time for Christmas present.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad members installed and set up our new 55" tv. We couldn't be happier. They were very professional and helpful. The whole procedure went smoothly. I could never have done it that quickly myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a fast, astounding job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unboxed and did a complete setup of my new 75 inch TV, including hooking up my existing sound bar. I couldn't be happier!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my audio system and it is working very well! Setting up an audio system is much more complicated than one would think so the Geek Squad did an awesome job of making our sound awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Television is excellent product and employees were professional and personable. Great service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    In correct billing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fine however there was a number of missing items form this order. Not very happy with the outcome. I would not recommend purchasing the open box without first opening the box and making sure that everything is in it.

    I would recommend this to a friend