Black Friday in JulyEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 578 Showing 11,541-11,560 of 18,776 reviews
  • Rated 5 out of 5 stars

    Super service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians arrived on time. They were very professional and followed Covid protocols. They made sure everything worked AND they took away the large box!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very professional team.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very knowledgeable about mounting and were very careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No worries for installation.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was able to transport the 65" tv that was too large for my car and set it up in working order and remove the old tv, relieving me of any risk that I might have encountered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up crew

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick. They kept me updated with time and arrived when they said. Installation was quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installers were very professional!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad installers were on time set installed my television in a timely manner!!! They also answered any questions I had and went the extra effort in making sure I was satisfied!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came with tv----------------------------------------------------------------------------

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connect other items

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed 2 of my other TVs connected. So I paid for the geek squad service for a year and the techs hooked those up also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and courteous

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was first on the route which was great. They came in did everything fast and neat . very courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery/installation experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Moved old tv to a different room and got new one set up and running very quickly. Friendly. Professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went good.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered my tv with no problems, answered any questions I had. Also took my old tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flint Geek squad was awdome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam and his crew were excellent! Very professional and it was well worth the money to have them set up everything. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good unit to mount TV on wall

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used the mounting bracket the Geek Squad recommended. It was not cheap, but it is definitely solid and will hold a larger tv if we upgrade in screen size. Out tv is a 65" LG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they were outstanding!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did an awesome job, great to work with knew what they were doing, exceptionally knowledgeable, made sure everything worked before they left and that I knew how to operate every thing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too Little

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer didn’t “have time” to set up a couple streaming apps for me and his verbal instructions were too techy to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Sqd is the best.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Geek sqd is one of the reasons I keep coming back to Best Buy. These guys are Pros. They explain things, vary courtesy and wont leave till the customer is satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was a nice and friendly and took time teaching me how to use the remote and set up tv remote to operate everything. Erin should get 5 stars on every job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek delivery was quick, simple & efficient.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent took care of delivery, unpacking and setup including all necessary wiring and then answered all questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV and soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam, the agent, set up my TV and sound bar. He did an excellent job, was very nice, courteous and kept me informed as to what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent GS tech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Geek Squad tech - knowledgeable & efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they were very helpful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not have my tv mounted but they made certain it was all connected correctly. They also took the time to give us instructs of the different ways we could use the remote.

    I would recommend this to a friend