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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 588 Showing 11,741-11,760 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job for TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who came for wall mounting my TV did a great job. He was quick, efficient and perfect for the job. I definitely recommend this to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly & efficeintly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV & connected all my devices & programmed my remotes. They also took my old TV & the box that the new one came in, & they were very friendly & polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were friendly and knowledgeable. They were also patient and the set-up was done quickly. Very satisfied with this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in and set up our new TV and sound bar and they were awesome. Nick and Travis were two first class guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that installed our tv system was awesome! He took the time to explain how to use all the features and trust me that took time! Very nice,patient and professional, just a great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad just kills it every time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did exactly what we wanted even if it took adjusting things multiple times to get it perfect for us. Could never have done this by myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service! Agent knew exactly what to do and was efficient and effective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with Geek Squad, set up was easy & fast. They arrived on time, got a call he was on his way. I really liked the tech, he took time to show me everything I wanted to know about the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic servicemen!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents activated my ring doorbell and reconnected my Sonos sound system and reactivated my Google Nest cameras!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guy was able to install a 65" screen all by himself...wow!!! He was fast and efficient; mounted bracket on wall and TV onto bracket. Routed cables through my flex conduit and it looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were speedy, efficient, and courteous. They went through the setup and any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service and Hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and hook up service. The Geek Squad technician displayed the best customer service and made sure my family understood how to operate the equipment BEFORE leaving our residence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy, Austin was absolutely superb!. I would use him again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the tv and all the streaming services. The were very helpful and had a great sense of humor!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool Cats...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers arrived on time and installed my television in record time. They even had a good laugh while my pet cat played inspector with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuymicrowave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my microwave, programmed it, set the time. I didn’t have to do anything just enjoy it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rep Chuck

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chuck did a great job considering he had to come out twice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quickly evaluated issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was promised a written report of the Geek Squad evaluation so I had documentation for my records. It is now December 18th and I have not received a report. My TV is still under warranty and it is likely this issue is not solved.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A little different approach by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent delivering and setting up our new LG 55” OLED TV caught me off guard as he came in trying to show me how he could improve the picture in the Samsung QLED Q70 55 inch TV that we had elected to return for the LG BX 55” OLED TV which he had on the truck. Was quite confusing to have him try to get us to consider keeping the SAMSUNG that we were dissatisfied with. The new LG cost quite a bit more than the Samsung we were returning so BB would not have made as big a profit if we had kept the Samsung. After we firmly stated that we wanted the LG TV on the truck, he did a good job of getting it set up and returning the Samsung to the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my TV & paired it to my remote. They also configured it to my WiFi.

    I would recommend this to a friend