Customer Ratings & Reviews

The agents set up and installed all the devices. They instructed us on how to use the remote, being very patient with us! Agents were very knowledgeable and friendly. Great job!!

Chris was excellent at setting up and programming my new set. He was thorough at explaining features new to me and made sure I was comfortable using them. There was an issue with my wifi and he problem-solved until he found the solution. He was patient and knowledgeable.

The Geek Squad members who set up my new TV did an excellent job. They arrived on time, were very courteous and knowledgeable, and explained what they were doing so I was left with a sense of a job well done.

Easy to use easy to program very clear picture it brings all the cables needed

The crew of three arrived to install my tv. I was immediately informed the cost of $199.00 only included delivery from store to house and taking it out of the box and setting it on a dresser. That is certainly not what was discussed at the time of purchase. I need the tv to be installed on the wall same as existing tv. The arrangement was to take old tv down and install the new one. I had to pay additional money which I disagree.

We thought we could do the setup out of the box all by ourselves but turns out it was awkward. Not difficult to do but the size and thinness made us rethink our skills. We called and had the Geek Squad come and do it for us. Worth every penny! They even took the box with them to discard. Set it up and made sure everything was working right down to wing sure we could access all.

Excellent service. The technician was extremely knowledgeable and hooked up everything and then proceeded to explain everything to me on how to operate the new tv.

Great work, done right the first time! These guys know their equipment and how it is supposed to be set up. Knowledgeable and helpful with teaching new equipment.

ez and fast thankyou....................................................................................................................................................................................................................................................................................................

Geek squad did an excellent job. They installed our new 75 inch Samsung TV, Sonos Playbar and Sonos Sub. They setup all the options on the TV and Sonos to be compatible with the other Sonos we had in the basement. They recommended we replace the HDMI cables with others we had in storage. Love the setup, picture is excellent, sound is great and installation was painless thanks to the Geek Squad. Plus all boxes. were removed! This is the first time we have used the Geek Squad and I was pleasantly surprised.

Were fast and efficient. Did an excellent job setting up the tv

The agents did a great job. They connected my TV to my other devices e.g., Dish box, DVD player , sound bar and set it all up to work seamlessly

I chose inhouse set up and haul away as part of my purchase of an LG OLED 55 C5 TV. The technician actually showed up a couple of minutes early in the install window, went thru the set up with no issues, helped me thru the initial LG (voluminous) setup, and took my older TV out with no problems. He was also very friendly and polite. I recommend the service.

While mine was a simple replacement with no mounting, I was very pleased with service from Raymond. Tv was replaced & set up with my service provider. Saved me a lot of time ,etc. (I'm elderly, slightly disabled, & not very tech savvy. Delivery was included with my Total Tech renewal.

The Geek representative who set up my new smart television was excellent, as well as informative. The set up, as outlined in the new tv manual, can take awhile, and the Geek sped through it with ease, clearly having done this many times before. I have no idea how the average buyer can follow all of the enclosed instructions but that was not my problem. My tv was set up quickly and professionally, and that made me a very satisfied customer.

installers did nice job, quick and easy and would recommend them.

The team installed and set up new TV. They made sure to show me how to use it and they removed old Tv.

Dealt w/ 2 Geeks due to BB selling us a TV not as advertised (key components were missing) that was discovered when 1st Geek crew arrived. That team was frustrated too but professional and went-to-bat for us back at the store. A different Geek did the final installation when the replacement arrived (belatedly), did additional installation of a FireStick and an old Panasonic DVR/VHS unit w/ aplomb and pleasantness.

Great workThe Geek Squad service at Best Buy offers a comprehensive tech support solution that's both convenient and reliable for customers seeking assistance with their electronic devices. Whether you're dealing with a problematic laptop, a stubborn software issue, or setting up a new home entertainment system, their team of knowledgeable technicians provides prompt, courteous service, ensuring your tech woes are addressed with expertise. While some may find the service pricing on the higher side, the convenience of having a one-stop solution for tech support, combined with the peace of mind that comes with professional assistance, makes Geek Squad a valuable resource for many. Their ability to troubleshoot a wide range of technical issues, both in-store and online, further enhances the customer experience, making Geek Squad a go-to option for those in need of tech support.

The geek squad was very efficient and professional. I was particularly impressed that the installers explained to me exactly what they were doing and why.