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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 590 Showing 11,781-11,800 of 18,776 reviews
  • Rated 5 out of 5 stars

    HB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly, explained everything. Went over the operation of the controls. answered questions of options such as sound bars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has my TV all ready to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and knowledgeable. He set up my new TV, connected it to the internet and provided instruction to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was friendly and very knowledgeable, he advised me about my sound bar was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent installed smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent connected everything and explained how to use was very kind , helpful and patient with us as we are not that tech savvy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great, took about 10 minutes to unbox and set everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are the nicest guys.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very nice and patient with this old woman. They were very careful. They came on time and I didn't feel rushed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and expertise!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad people were very knowledgeable and competent. They did a great job and were very attentive to me as I asked questions. Follow-up support was great too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65 inch TV installed by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individuals who installed TV were very knowledgeable and were very helpful with other questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek arrived early, delivered and set up the TV, got cable and Internet functions working, answered all my questions, cleaned up and hauled away all the trash. Great job guy!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who installed this TV did a quick set up. I had a small issue as I did not remember website PW. Showed me what he could and told me what to do after I retrieved my PW

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Austin did a great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin did a GREAT job and was extremely knowledgeable on tv types, which was more useful than an hour of Google/YouTube. Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The service was great. No problems. Quick setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped us set up and understand the remote when the product was delivered and installed everything was done very quick and efficiently. Sorry with submitting a review

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did NOT install it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad DID NOT install our TV. It was by a 3rd party, which we were disappointed in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help over the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed help getting my TV set up and how to record a show. They talked me thru the entire process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 55'

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is awesome, even seems higher def on old Black and White programs, I'm very happy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Setup my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the setup. It took little time and it is working just fine. I was not feeling well at the time so I needed the help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great but the other guys that delivering my Wi-Fi can’t say the same

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents did what the needed to do to install the new TV. The are knowledgeable and personable; would be happy to have them help us , anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WALT WAS ON TIME ANDD EFFICIENT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT STAYED FOCUSED N WAS HELPUL... AND ANSWERED ALL QUESTIONS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional with a great personality. She knew what she was doing.

    I would recommend this to a friend