Customer Ratings & Reviews

My old TV (55" projection that served me well for 16 years) was remmoved for far less than I could have managed to get rid of it myself ..... so easy. I replaced my entire entertainment system with a large SONY TV, and receiver, etc. Geek Squad went thru the set-up and did the fine tuning so everything worked GREAT on day one. They also took the time to answer questions and explain what they were doing, It's many months later and I am still impressed by the job they did ........... couldn't be happier with the TV/TV set up.

TV placed on stand and connected. Antonio and Evan took their time and answered all of my questions, explained everything so I could understand about the smart TV and control and gave me time to write some of t down. They did not rush me, make me feel stupid or anything negative. Both were delightful young men, patient and friendly! I have a friend that will be buying a new TV and using the Geek Squad to have hers mounted on wall.

Geek squad is great at setting everything up and giving recommendations when at your home. They are expensive and should be used for more complicated setups.

My Geek Squad Agent was an extremely kind, patient and knowledgeable person!!! Since my technological skills are limited and I have severe arthritis, I greatly appreciated all his help. He answered my questions and resolved all my issues. The Best Buy Geek Squad Team is very lucky to have him representing them.

Exemplary tech service. Attention to detail. Friendly, knowledgable, and setup to end was very quick. Explained how to operate remote, showed how to access different features of the TV. Removed all debris, boxes, wrapping...etc. Absolutely recommend!

These guy's came in set everything up and at the same time, explained everything to me. They made sure before they left, that I knew how to operate my tv.

I remain loyal to Best Buy because of the Geek Squad. Every representative that has visited my home was a pleasure to have there. They set my TVs up and took the time to explain the process and to make sure that I knew how to properly use all the components before they left. They all handed me a business card with their info on it in case I needed to talk to them. I'm happy to say that they did their job correctly the first time so I never needed to contact them again. Geek Squad service is a definite asset to Best Buy.

The geek squad guys were great - they carefully unboxed our new TV and connected our media devices and cable box to it. They were patient with us as we asked lots of questions about the usage of the set and its capabilities. The geek squad guys also demonstrated and explained the features of the television and updated its software/firmware. They made sure we were satisfied with our purchase before leaving our house. We appreciated their prompt, polite, and friendly service.

Robert was outstanding! His instructions from Best Buy were to drop off a tv. Our agreement with Best Buy was to set up new tv, move old tv and set that up in another room, and haul away another tv. Robert did everything for us. The tv to be hauled away was an old heavy console tv so Robert called around to anyone in the area so he could get help in carrying it out. He went above and beyond. He gets five stars, Best Buy not so many!

The team that delivered my 75in TV was very professional. The TV was brought up 3 flights of stairs, unboxed, and set up in less than 1 hour. Prior to arrival, Cortez, the technician, consistently kept me updated on the time he would get to my residence, calling me multiple times. Not many would be so considerate of one's time. Very happy!

the service was to deliver and set up a 55 Samsung Smart TV. Delivery was on time, I received precise notifications and delivery/set up was quick and efficient. The Geek Squad service person explained only the features I wanted to know about and did the settings exactly as I wanted. Excellent service.

The agent unboxed my new TV, put it on my entertainment center, and made all the connections (power, HDMI, coaxial cable). He then set up my remote controls (TV and DirecTV), showed me how to download a streaming app, and showed me how to use it. He was friendly, efficient, and very knowledgeable.

Awesome picture easy to use easy to set up I watch all my movies on this TV it’s like being at the theater

The GS Agents were awesome. They took their time and explained the process as ghe proceeded. They ensured the mumy wife and I fully understood the function of the remotes. They removed our old TV and took care of all the refuse. Except for the new TV it looked as though they were never here. Truly professional and friendly

The ease it takes to learn and maneuver through the various Apps on the screen is unbelievable. Even for an old man like me. And all with one remote WOW!

Gentlemen did a great job delivering the TV, setup, everything was explained to me.

The Geek Squad mounted the Television set satisfactorilly. After waiting weeks for delivery the geeks did their job well. Delivery suffered several delays because the Gresham, OR store kept delaying withoput a good explanation and it turned out they didn't have the TV in stock

My Samsung TV died went to Best Buy looked at several models. Choose 65 in TCL Smart TV for bright bold color. Excellent price also purchased 5 year warranty. Have it hooked up to Apple TV remote plus sound bar. Picture is great. Price under $500.

The Geek squad team that show up , and install the TV were absolutely amazing , very professional team did a great job

The team came and set up my TV to my liking. They showed me how to work it and all the special features it has. They took away the old TV which a key reason I got them. They cleaned up everything and took away all of the containers.