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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 601 Showing 12,001-12,020 of 18,776 reviews
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need help setting your home entertainment set up and your not sure if you can do it, just get geek guys to do it. They where in and out by 30 min. and everything worked great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent Ben Wood did a great job and we would recommend him highly. We have always found the Geek Sqiad Service to be outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product really Works great, I would recommend to others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was unbelievable. The brought everything in, set it up, and hauled away all the boxes. The set up was great and everything works very well. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian corrected my issues. O

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was extremely knowledgeable in all aspects of getting the TV to preform properly and his advice on getting improvement from Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Masterful job connecting TV and sound bar. Also got all systems firing with my wi-fi system and showed me how to troubleshoot if a problem arose. Couldn't Have asked for better service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DanielB’s home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake did an amazingly quick setup for my home theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Geek Squad! Installation and set up was quick and flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very heavy! Needed help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 82" set weighs over 150 pounds, definitely needed help to install. The installers were very professional and I would not have been able to do this myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really happy with the job "the Geek Squad" did installing my smart tv, and showing me how to use it. They were very personable, and would be welcomed in my home again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys came out brought it in, hooked it all up and even set my remotes all up. They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient, fast and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was friendly, did everything I asked him to do. Efficient and effective, and took the empty box with him. Could not have been happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All questions were answered thoroughly and extra assistance and instruction was given.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A GREAT GEEK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient professional took the time to explain TV functions answered ALL questions clearly GREAT customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad - My Heroes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks went above and beyond to help me with the installation and set up of the television. They were very patient with me and answered all my questions. I love my Geeks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient setup. Quick and clean. Sound bar already existed from a previous setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Rep set up the TV and soundbar quickly and explained everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service. Careful with everything and did a nice job of explaining features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Support Systems are Confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK. So the technician showed up on time and completed all that he was asked to do. No problem. Communication was "average"; he really didn't explain well what we needed to know to operate the TV. We are senior citizens and technology is probably more complicated for us. No one - on-line or on phone - has been able to explain why we need both Geek Squad and Total Tech Support. In both cases, it is obvious the "customer service reps" have limited command of English and probably didn't understand, in writing or verbally, my query. So, I'm paying a lot of money for support that is pretty difficult to obtain and have explained.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quick TV install and hook up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say, they got here and the telivision was up hooked up and running in a few minutes. Everything was great.

    I would recommend this to a friend