Customer Ratings & Reviews

they were a great team working together. mounting and cleaning up after install.

Didn’t use Geek Squad many times but when we did use them, the techs were very helpful to help get our issues resolved.

The agent got our TV working as it should be. The screen was not filling out on the screen, was cut off.

The agents did great work and were professional and worked well together

Above and beyond service! Great guys who put the customer first!

I highly recommend having the Best Buy professionals install your new TV. They take care of connecting to your other devices. They also do a great job of Cable management.

Delivery was on-time and professionally handled. Delivery team was courteous and helpful. Very satisfied with the results.

The service man that came to my home, on time, did a marvelous job. He did not leave until I was hooked up in every way.

TV picture good. They installed the tv in a very lazy fashion. The wires were sticking out the front instead of being hidden in the back of the tv (almost touching the cocktail table!).

Very fast and easy set up they did all the work and I didn't have to lift a finger.

The technician installed my new Samsung TV in less than 15 minutes and he answered all my questions he also adjusted the colors to my liking!!!

Squad person was very engaging and very efficient. Installation and setup went like a dream.

TV was delivered in a timely manner. However, setup left a lot to be desired. For some reason I thought it would be installed by a technician from the Geek Squad since I also subscribed to a multi-year contract for services. At this time, one month later, I use the LG control to turn on and control volume plus navigate through the different menus. I use the Dish control to change channels for Dish and to pause the program, cannot control sound with this control. Navigating the various choices is by trial and error. I have been very disappointed with this service, or really lack of service.

I love the geek squad. All of the home visit techs have been amazing. Highly recommend using them for anything you have pending.

The Geek Squad showed up when scheduled and did everything we needed. They even had to go back to the store for a different mounting because we bought the wrong one. Great service.

Geek Squad members were quick, professional and didn't leave a mess when mounting 65" Samsung TV.

Our TV was installed quickly and safely by a very courteous crew. They showed us how to us remote and cleaned up an sanitized after themselves.

Set up TV, sound bar, connections, wifi connected, Netflix working, etc The installer was very nice, helpul with suggestions, and demonstrated how to do things.

I had to return the microwave oven, i.e. had made a mistake in dimensions for a counter top. No fault at the outlet or with the Geek Sqd

The agents set up my TV and SoundBar and wee very professional and explained everything they were doing….