Customer Ratings & Reviews

Amazingly excellent service! They came even earlier than anticipated. It was like 1-2-3 you're hooked up. They gave me some tips, cleaned everything up and it was done!!

I declined the setup service at first, knowing most electronics these days are plug-and-play. I called back and added it because your Agents are good insurance should something be defective out of the box. But then your Agent took the time to show me everything the TV could do and how to navigate all the menus, along with some handy shortcuts. That tutoring alone was worth the money spent. Thank You for a great experience!

Love this tv. So far no complaints. The picture is clear and apps when easy to maneuver.

The Geek rep arrived early, and worked diligently to restructure our modem/router wiring for our new Roku TV hookup. He then took additional time to set up the TV, which had been scheduled on a different day. So glad to have his expertise and get it done all at once.

Excellent service. The Service Technician was on time, explained what he was doing, and patiently provided instructions. As senior citizen we needed more specific guidance and the technician provided what we needed. We have Total Tech program and have never been sorry since the service is excellent and dependable.

Very professional and courteous. Explained everything that was connected and were knowledgeable.

The Geek Squad was very helpful delivering the TV, setting it up, showing me how to navigate with the remote, and answering my questions. They went through it all quickly, so I had to have them re-explain a few things, but they were patient, friendly, and accommodating.

Nick did a great job getting everything set up and ensuring the safety of himself as well as the furniture the TV would be placed. He went over the controls and made it look easy. I have used the controls and I have been able to pick and choose what I need. Now I am ready to go to the next level once my cable subscription ends in August.

The crew was extremely helpful and professional. I can't recommend them enough. Was worth every penny to have my home theater hooked up right.

I really enjoy my 98 inch Samsung especially with the Super Bowl coming up. Great picture and my friends and family love it too.

The Geek Squad tech set up my tv and walked me through the tv features and using the remote. He patiently answered all my questions and was spot on with his assessment of a streaming issue that I had been having. A very good experience.

They brought the tv when they said they would. Very polite and complete gentleman. Set the tv where I wanted. Took time to show me how everything worked. They also made sure I understood each and every thing about the tv

Agents set up my tv, quickly connected all devices

The agents set up my tv stand and television and showed me how to operate my television they performed outstanding service

The single agent installed my bravia,moved my samsung and removed my 2003 sony by himself. He was very knowledgeable and polite.

Agent attached stand, helped me move my TV table to set it on, attached all of my devices - especially the ARC for my new Onkyo AVR receiver, taught me to use it and even fine tuned my Onkyo setup. He also checked my comcast cable box signal strength.

The Geek Squad tech left a message on my answering machine the day before to confirm the delivery and setup. He called the next morning at 7:50 to let me know that he would arrive in 20 minutes. He did. I was so pleased that a scheduled time was honored by a service representative. He and his partner worked together to unpack the TV, attach the stand, and set it up with my cable in minutes. They were both very polite and personable. I was happy with the entire experience since I was unwilling and unable to do it myself. Way to go, Geek Squad.

Excellent service by Jayden and his Geek squad team for my Samsung TV delivery and set up. They were on time quick, but careful in setting up the 77" TV. Jayden spent time going over the tv with me and helping to customize it. He left his contact information so the if I had any issues he would help to resolve them for. Couldn't ask for better Best Buy install.

The 2 gentleman who delivered & set up the TV were courteous and showed me how to operate the TV & explained the remote. Excellent service!

The agents went over everything perfect ! Made sure I understood the operation .