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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 632 Showing 12,621-12,640 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad TV Mount Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians are very knowledgeable, professional and informative!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best service ever. She was freindly and very smart. She went over and beyond what I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent agents!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were wonderful and wore shoe covers and masks!!! How thoughtful!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the features that the new generation of TV's have it is important to have it properly installed. My only concern was that the Geek could have spent a little more time going over the features to make sure we understood what he installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting service takes too long.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad always quickly fix the problems, Calling for service takes too long. Waiting eight days is too long!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tv mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents mounted the tv but had to come back several times to get it to work right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super smart "Geek"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having trouble getting my Samsung TV to "talk" to my other Samsung devices. Your Technician did an excellent job. Glad I called the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived within five minutes of scheduled time of arrival. TV installation was quick. They went over basics of operation and cleaned up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Best Buy to buy a new TV on Thursday. Saturday morning the guy was at my home to set everything up! You can’t get any better than that. Good job BB!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product needed to complete the TV set up. It was done in a timely manner with knowledge of tools needed to complete the job. Technician was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best money spent!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was amazing!! They made this entire instillation & setup effortless!! You could not ask for nicer, more respectful people & they took care of everything!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job of install. Love this TV. Boys were very timely,respectful and friendly. Top notch service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounted professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and completed the TV mounting very quickly. Super efficient and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though it cost a bit more, I feel it is worth it. Geek Squad is what sets Best Buy above wholesale clubs or online deals. It is 90% of my reason, not to go somewhere else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came on time and helped with deciding where to place TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agent helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent confirmed correct set up of new TV by family member. Also checked internet connection...described as 'inconsistent'.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job, considering connecting to older components can be challenging sometimes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did a great job and spent extra time to hook up sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great seevice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, gladvi purchased from best buy to have the geek squads help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zach and Monica were very professional and helpful with understanding my new purchase.

    I would recommend this to a friend