Customer Ratings & Reviews

On-time to install and kept us informed about his arrival. The installer was knowledgeable and fast. Everything went as planned. No problems.

Very quick set up and removal of all the packaging. Above excellent service.

The individual who installed my 65' TV did an excellent job. He connected my external sound bar and my DVR to the TV. He also transferred the remote to my Xfinite remote. The brightness/picture quality was set to standard for better durability. He was polite and helpful.

This is 49 inch Samsung is a wonderful product. The picture quality is amazing , end it is an extremely user friendly television m.

The Squad arrived as planned. They took extra effort to avoid damage the surroundings. Unboxed the product, set it up and confirmed everything was in working order. Prior to leaving they asked if i had any questions and finally on there way out, removed all the packaging material.

Our Geek explained everything about our tv to us. And he demonstrated most things too. We are loving our new tv.

Installation was fast and done correctly and cleaned upped the packaging materials.

Friendly, professional technicians. Knowledgeable, quick set up and easy to understand instructions.

The technician was thoroughly familiar with the operation of this TV and set my preferences quickly and made adjustments to color to provide a vibrant & realistic picture. The technician set up needed apps and connected my peripherals (sound bar, cable box, Xbox and DVD player). Service was excellent, professional and courteous.

Agents were prompt, courteous and patient. Made sure all systems worked and explained all features.

Excellent tech's.they set up tv in record time and took time to show me how to use it.just learning how to stream.got rid of the cable box

The techs showed up on time, they were careful and courteous in our house and during the set up of our new tv. When completed they hides us through the personalization process and provided us with valuable visual aids to be certain we would get full access to all the features of the tv after they had left.

I connected my Google HiSense to my WiFi. When I streamed from the Internet the picture was clear. Then I returned the TV to DirecTV. The box won’t go away no matter what setting I try. It does not appear at all when I return to the Internet. The info is telling me that the channel is Frames Per Second 60 Hertz which is fine but it doesn’t disappear. I called Geek Squad and they blame DirecTV. But the DirecTV person plugged in their little TV. There was no box.

Dejuan took the time and patience to explain the great benefits of our new tv. He was very kind and realized we were lacking knowledge. He answer all our questions. It is so re-freshing to find such a nice person. Thank you

The guys came in clean, went right to work, talked me through the process, even suggested that I could have had a wall mount in lieu of the cabinet I purchased for the TV -- and they offered me a 10% discount should I order such installation from them rather than from the store. I can rate them as 100% helpful. Of course I could have done it myself (I kid myself -- and you), but it would have taken days and it wouldn't have been done so correctly (and I would have turned the air blue, irritating my wife). These guys aren't just good -- they're superb!

Two members of Geek Squad came to install a TV bracket as Set up the TV preferences. They were very helpful in how to use our remote and channels! Highly recommend.

You know Murphy's Law well I am very glad I had Best Buy I have a 70 in TV on a swivel bracket by Santa's the first TV came with a little defect the second one came they changed it out it ended up having another defect I ended up upgrading to a little bit better TV a bigger 175 in so you know what they say third time's the charm and it was great because I didn't have to do one thing they did everything and they handled everything for me so if that would have been purchased on Amazon man what a crazy hassle that would have been even any other place I could think of I was happy that I bought it at Best Buy anyway that's my story it was crazy getting too bad TVs in a row but that's on Samsung Best Buy really went above and beyond so I had to leave this to show my appreciation sincerely James

The agents called ahead and were on time. They set up the tv to my cable provider and internet and further helped adjust the tv settings. It was done quickly and thoroughly AND they took the boxes away. It was a pleasure and I would call them again.

There are not enough stars to give the two who did my delivery and install. Greg and his partner went above and beyond my expectations and did not leave until I was comfortable with my new equipment. If only Comcast didn’t send the wrong 4K item (wireless, not a 4K DVR) things would ha be been absolutely perfect. NOT a Geek Squad issue.

The Geek Squad guys were on time, quick and knew what they were doing. They were in and out in less than 15 minutes