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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 640 Showing 12,781-12,800 of 18,776 reviews
  • Rated 5 out of 5 stars

    tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered my TV & installed . Got the poorly written instruction book.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service from Geek squad. They didn't have to do much, but I had to have them deliver and setup in order for them to take away my old tv. Not sure that part of the service was really worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new receiver and needed to set it up with TV and other components - Spencer E was VERY knowledgeable and helpful. Made sure I understood how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help with Fitbit and music player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for new Fitbit. Found one with help from associate. Very nice people and store, Heath, Ohio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad set up my system and helped me understand the details of how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I could have placed the TV for us, but they say the TV is very fragile and we didn't want a 600 dollar piece of junk if we broke it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great- so knowledgeable! Totally seamless appointment - will do it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Detailed problem but kept coming back

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This technician had been in o our home before so we felt quite secure about his ability. He kept at it until he solved a fairly obscure problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better than doing yourself.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered, setup and operating perfectly. Great Job. beats doing it yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up our new Sony Bravia TV. He did a great job and gave us a tutorial of how to work the Tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad is a great value they really are very knowledgeable and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went seamlessly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old tv was hauled away, and the new smart tv was installed. Everything went well. I am happy with the care that was taken by the technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crew Was Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew did a great job setting up the TV, all the options and walking me through everything. Glad I paid the money for it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoy Kevin’s personality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I very much enjoy working with Kevin. He is very prompt responding to my calls for help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and well done. The work was done quickly. Installers were very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative installed my TV and set up my sound system quickly. He was a professional and even gave me some useful hints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents setup the TV and devices. Very friendly and knowledgeable,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad service is excellent. Don mounted 75 ad 55 inch TV without causing any damage to drywall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agents were true pros. Handled everything perfectly. Very happy with the service I received,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matt with the geek squad installed the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt was very knowledgeable and explained theoperation of the TV.

    I would recommend this to a friend