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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 658 Showing 13,141-13,160 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad helpful in answering questions about tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous agent who installed my tv in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed our TV's with one connect were amazing and we love the one connect feature! Hope that all TV's move to the one connect method soon!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy peasy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed the tv surround sound and cable box, set up wifi in less than 30 minutes, great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    #10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad techs worked very delegently to find out why the sound bar would go out after you change the channel. SAMSUNG SHOULD ADDRESS AND FIX THIS FLAW!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and knowledgeable. Would recommend the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture on my Sony Smart TV. The service from Geek Squad was just as excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad had patience with older buyers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer knew what he was doing. We’re 80 and it took us longer to learn.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Somewhat satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman arrived on time and went straight to work. The new tv could not match up with the tv ... needed a digital cable to connect the two, purchased one at Best Buy but have had no luck in getting the two divides to work together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my tv and antenna. Was timely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad made it look easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative knew exactly how and what to do in setting up my new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent very knowledgeable and they took their time to explain everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed tv to swivel base.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a very quick and professional job in mounting my 60 inch tv to the swivel base tv mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, courteous, patient, professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installer, Drew was very courteous, friendly and patient. Great job. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service with exceptional respect of best practices for Covid-19 while inside the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and professionalism, I recommend 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Guy's Who Installed My New SmartTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen who installed my new Samsung 48" SmartTV were absolutely awesome & extremely professional. I'd highly recommend Best Buy Geek Squad. A+++++++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad connected my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my tv and connected all the cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly & professionall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with service. Would recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to exchange a tv and I had no issues in doing so

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a very nice job and were very neat. They took time to answer my questions.

    I would recommend this to a friend