Customer Ratings & Reviews

The Geek Squad came & checked out my sound settings (which I admit, I messed with) and restored my sound settings to something MUCH desireable. Thank you for that because it was driving me crazy. I had more bass than treble and background sounds louder than normal. Should have called them in the first place to have them adjust the sound to our liking.

The guys were running behind, but called to let me know how much delay to expect. They came within their estimated delay. Both techs wore masks per the Covid-19 restrictions. They moved the current TV downstairs. Both were efficient, professional, and answered all my questions. They removed all the packaging, assembled the stand, hooked up the cables, and quickly went through all the startup menus. The TV is working great!

The service provided by the Geek Squad was excellent; from the courteous interaction in setting up the appointment, to the installation of my new television. The tech was professional, answered all my questions and was fast and efficient. It was a pleasure using this service.

Excellent service from the nicest people. The team that installed my television were wonderful, fast and friendly. Normally I am uncomfortable when I have to let people in for a delivery. Not in this case, totally professional!

Very satisfied with the purchase. The delivery and setup was very smooth and the person who delivered the TV was very knowledgeable and courteous.

Tech set up my TV and removed my old set. He took the time to hook up both my outdoor antenna and then the Mohu antenna for comparison. We decided the outdoor antenna brought in all the channels the Mohu did without having to run a long cord across the room. He placed the Mohu back in the box and said I could return it. My old set was heavy, but the tech took it for recycling. I appreciated his expertise and leaving his business card should I have questions.

The two men that setup my tv did and excellent job. They worked quickly and were very friendly and the setup went smoothly.

The agent set up my television that I purchased as a gift for my sister abd her family. In addition, the agent gave recommendations on the purchase of another television. Because of her, my sister bought another television. Installation was fast.

Great job on the tv installation they took great care of my walls wiring was excellent as well

Used Geek Squad for installation and setup. Installer on time, knowledgeable, friendly and install complete with no problems.

The agent's installed my TV quickly and efficiently and also explained to me all that I needed to know about how everything worked

Showed me how to work unusual remote. Very helpful

The guys were excellent & installed my tv with no problems.

We bought an LG OLED65E6P in 2016. After a couple of years, there was burn in on the screen, from too many hours of cable news - the banners don’t change enough and don’t move enough to prevent burn in. I visited the Best Buy store nearby and they said that since I had bought the protection plan, they’d replace it with a new 2018 model. Which is great! However, the 2016 model was mounted on the wall, so I had to get Geek Squad to come out and take the old TV off the mount and put the new one on. Two guys came and they did a great job. It took the two of them to handle the TVs so they didn’t get damaged. To make it a little harder, the mount had to be moved up on the wall to make room for the bottom of the new LG TV to clear the TV stand I have below it. They waited to be sure I was satisfied that everything was working, after we went through the first time set up. No way I could have taken the thing down myself - it’s not heavy, just awkward. Plus I had a hard time seeing behind the TV as to how the mount was connected to the TV. They figured it out and it’s a done deal. 3 words of advice: 1) Get at least a 2 year Best Buy warranty extension if you get an OLED. The picture is the best you can get, but they are subject to burn in, as I learned the hard way. 2) Have Geek Squad mount the TV on the wall for you. Your TV will stay on the wall during an earthquake, and otherwise be mounted correctly. 3) After 30 days or so, have Geek Squad come out and adjust the colors and other settings. You will get the perfect picture after they use their analalysis tools to get it to perfect specifications. It takes about 30 days of viewing to warm up the TV, to get it ready for the calibration. A 4th recommendation is to buy the 1-year tech support contract they have. Even if you don’t need the tech support, you get discounts on things like the calibration and wall mounting that easily pay for the contract and then some.

On time and courteous. Knowledgable and fast. Excellent alternative to self install for older people. Especially for a tv this big.

Dan provided excellent service. He arrived on schedule and showed us options on our new Smart TV. We both had the opportunity to demonstrate that we knew how to operate it before he left. Very friendly & customer service oriented.

Can’t say enough great things about the set up team fast on time professional knowledgeable well with the price

Installation was smooth and professional. The team was efficient and informative.

The installers were knowledgeable, pleasant and efficient.

Alex and Bobby did an excellent job by relocating my existing 85” TV to a higher position on my wall. They were both very courteous and friendly. They also installed another TV in a bedroom and took the time to go over all the features. Both Alex and Bobby went above the call of duty, keep up the excellent job.