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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 673 Showing 13,441-13,460 of 18,776 reviews
  • Rated 3 out of 5 stars

    The techs were really nice and knowledgeable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 days after installation, my remote is not working the way it used too. I believe it is a programming issue, or maybe it's just me. However, when I tried to call for someone to come back out I was told that I had to disconnect my TV and bring it into the Geek squad. I have spent a decent amount of money this past year & always was happy, until that phone call, very disappointing. Would recommend Geek squad techs, but not the people who answered the phone that day

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your experience and choosing us for your purchase! We take our customers feedback seriously, and rely on it to find ways to improve our processes. I am happy to learn the install itself went great, and the techs took care of you. I recommend you give us a call back at (800) GEEK-SQUAD or (800) 433-5778, to share this feedback with us, and get this reviewed for you. Thanks again for reaching out!

  • Rated 5 out of 5 stars

    TV delivery and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up guys did a great job and we’re on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciate the techies !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad showed up , set up and provided good tutorial to get started right away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was great. Quickly installed my TV, was friendly and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excelent experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 men installed and setup our new 65" TV while removing our old one and they were professional, personable and effecient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv prepped for cable company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job getting everything ready for the cable company. Didn't have cable yet but they had everything ready for the cable company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD 65"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST BUY INSTALLATION EXPERTLY DONE AND EVEN HELPED WITH MY SET UP AND STREAMING APPS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job! I would recommend them any time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I paid the extra money to have the Geek squad set my system up. Very professional duo came out installed and were very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was on time and quickly fixed my setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giovanni was on time and worked on my stereo until he got it working the right way. And his co worker was very helpful to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were so knowledgeable and extra nice!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the new flat screen quickly and properly. They were very polite, professional and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were extremely efficient and professional. They were in and out in a short period of time and the TV was all set up and ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on installation and tutorial of our new equipment. Very personable, friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely arrival with great communication. In and out in no time flat. good description of TV and its features. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came over to install my tv wall mount were very thorough, neat, and courteous. They even made time to pet my dogs! Great job all around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, answered all of my questions, made sure I knew how to use the tv and were very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad has my complete confidence.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service from Geek Squad is always friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents arrived on time and they were very nice. They made sure that I understood how everything worked before thy left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gentlemen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both gentlemen that came to deliver out TV and set up were both kind and professional.

    I would recommend this to a friend