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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 684 Showing 13,661-13,680 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and helped my husband with the tv and surround sound system. They were professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service techs where very knowledgeable and polite also answered all my questions

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    DISRESPECTFUL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the work: outstanding! The snarkiness of two of the three installers towards this 60+ year old customer and his wife is inexcusable. As a former manager for multiple stores in multiple companies I know how a customer, whose home you’re working in, should have been treated. That didn’t happen. I would hope we would be treated with more respect in the future, because we weren’t respected this time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who came was very efficient @ installing the TV. Great guy! Had it done before I knew it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. All the help you need in one place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job taking down an old rev and replacing my new one- no way I could’ve done this myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good geek squad people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason —- I have to unplug the tv to reboot at times ?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service. They do a clean cut job. Our HT room was set up in a day very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is always dependable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely knowledgeable and efficient. Made sure we were totally satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased and grateful to such a service provided by such efficient and knowledgeable technicians. Best Buy stands up to its name for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent interested and concerned agent very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD WORK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say was that they wee professional, and quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the TV to the components in a timely manner.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quick set up but no skill used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick set up but only plugged in the accessories no skill required. No real set up and adjustments to maximize the performance as indicated by sales people.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for sharing your feedback about this. We're sorry to hear that you were left feeling misinformed about the services that you purchased. Our basic TV Connect and Setup service will include doing the initial setup of the TV, connecting to a video component, connecting the TV to an existing network, setting up voice controls, cable management, and providing education on how to use the TV. Geek Squad does offer more advanced tuning and performance options, such as calibration services, but these would not be included with this service. If that is a service you are interested in having performed, please give us a call at (800) 433-5778.

  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek,was very professional, an expert,and very congenial. Answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and speaker system. He was on time, knowledgeable and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Pairing the remotes and TV. Helping with all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with my Geek Squad installation of my new LG tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. 12345678901234567890123456789012345

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very through.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected all my devices quickly.

    I would recommend this to a friend