Customer Ratings & Reviews

Geeks are the best service was great knowledgeable on time great comminication

The agents installed my TV but disconnected my cable. Also they did take away the old TV nor show me how my TV worked.

Geek Squad people are always technically competent, friendly, and dependable.

Both men were very professional. Very helpful and speedy.

Agents did a great job. Thorough and clean. Very professional and friendly

The agents setup my television, soundbar and dvd player. However, the soundbar started shutting off and on after they left and it continues to do so every day. I am waiting for them to come back and fix the problem. The tv picture is beautiful so I am happy with it. I have yet to use the dvd player.

I am not handy. It is great to have tech products installed by professionals at a reasonable price. Saves me a lot of grief.

Michael is super nice and efficient. Knows his stuff, super tidy. Mask, gloves, shoe covers at all times

The Tech was awesome and completed the install to our complete satisfaction.

He was helpful and I appreciate the help. I still don’t know how to really operate it’s but I am learning

Had to get a simple tv for 87 year old. We did not want a "smart tv" Very glad we found what we wanted and it works perfect.

Representative was efficient and knowledgeable about the workings and spent the time to explain it to me.

Squad was on time and knew exactly how to set up my TV.

Installers were on time, courteous and did the job quickly

Geek Squad set up my new 65" tv and demonstrated its functions and they made sure all was working properly.

TV IS WORKING GREAT AT A GREAT PRICE... WILL BUY ANOTHER FOR SURE

Geek Squad Tech did a fantastic job setting up our Sony 55" tv. No complaints

This is a tough one. It was very challenging to even set-up an appointment. Originally requested a Dec. 24 delivery and installation, however even after checking several times prior to and same day was told the delivery and install was on track ultimately no one showed up, no call, no explanation, no nothing, and after several inquires was told next available was Jan. 17. Of course this was unacceptable, so after several more calls finally was able to confirm a Dec. 29 delivery and install. Again everything was on track and then received a same day cancellation notice. Again after several calls they actually did show up at 8 pm and installed the TV. Ultimately they were very professional, competent and informative, unlike the website and customer service phone calls, although disconcerting they did not wear masks nor gloves as originally explained that they would due to the covid-19 pandemic protocols. Historically I have had good experience with Best Buy and Geek Squad, however this was one of the worst experiences ever. The best thing is that the TV and sound bar were all set-up, look nice, operate well, and am very content and happy! Highly recommend some major analysis and overhaul of the Best buy scheduling and customer service. The third party logistics company delivery and install system is totally broken as is the interface with customer service on the phone and the website. I'd only recommend Geek Squad for the convenience in comparison to not many others that do what you do out there.

The agent was friendly, courteous, professional - did a perfect job.

Our geek squad installer knew our equipment, screen, sound bar, wall bracket and did a super job. He answered all our questions.