Customer Ratings & Reviews

The guys were on time, answered all my questions, showed me how to navigate through the different features of the TV and the remote. They were very nice to a little old lady and very helpful. They worked well together and efficiently unpacked my new TV, hooked everything up, packed up the old TV and left after answering all of my questions and helping me access and set up Amazon Prime and Disney+. Great service in my book.

The agent kept me abreast of his arrival time and arrived as promised. He set the TV up quickly and showed me some of the basics in terms of fine tuning the set. He took the box and trash with him. The peace of mind of having BB set up a 55 inch TV for me was well worth it.

Not being technically inclined, this is the best route for me when purchasing any type of tech. Having the Total Tech Support contract gives me access to a variety of services that take away any frustration when making new purchases. Knowing that I have the Geek Squad at my side to come out and get my equipment set up not only properly, but quickly is comforting.

Glad I had geek squad take care of everything the rats nest is gone everything was connected and linked no more reading of manuals only need two remotes now one for the tv one for streaming

The two very efficient, polite and nice technicians who delivered my 77" Samsung QD-OLED were very considerate, and worked quickly and with sufficient details for non-techie me to feel very well considered and comfortable with the new set after they left. they removed all the packaging and also took away my huge old rear projection tv. No muss and fuss and they left my home neat, clean and very well-settled. They are a credit to the company as well as to the promise of service as described on the site.

The person who set up my tv was very knowledgeable and did a great job. He answered all my questions and was very professional.

The agent mounted my tv and showed us how we can hire someone else to hide cords.The install was great. What we are EXTREMELY UPSET about is that we bought an in wall cable con power gromme, but decided not to use it. We never opened it, and we decided instead to install another outlet by our wall mount. We attempted to return the unopened equipment but it was after the 15 day limit and your staff was inflexible and would not let us return THE UNOPENED UNUSED EQUIPMENT THAT YOU COULD RESELL!!!! We HAVE BOUGHT THREE TVS FROM YOU AS WELL AS SPEAKERS ETC. Well over $1000 dollars and your staff would not let us return UNOPENED merchandise for $80?!?!? No respect for your customers. The manager didn’t even look us in the eye. We are extremely upset and will never shop there again. We left the unopened unused merchandise for you all to RESELL. Enjoy your double sale of $80. You lost a customer and we are not going to be quiet about it. Geek squad was great. Your in store return manager and inflexible policy was The WORST.

My tech was excellent, quick and efficient and professional. I would recommend the geek squad for mounting and connecting your tv

I debated having someone deliver and install the TV as it sounded simple and easy, however very happy I chose the Geek Squad to deliver and install. They come on the early side of The scheduled install window and promptly understood my theatre sound system and even suggested different locations for the speakers to improve sound quality. He suggested I experiment with the remote under his guidance which was very helpful. Also cleaned up the clutter of wires behind the unit making connections more visible.

The technician installed my TV in a tight fitting cabinet in addition to hooking up a soundbar, cable box and DVD and VCR. The DVD and VCR had composite cables that required an adapter for the HDMI ports on the TV. He was very thorough and patiently answered my numerous questions.

Both guys were excellent with every aspect, I am glad I decided to have them there was know way I could of done it myself

I don’t remember this so I guess my partner was home for this. TV was set up nicely and no mess. Everything works as it should.

We were extremely pleased with the knowledge & efficiency of the geek associate who connected our TV & periferies for us

Set up guys were very professional and did an excellent job explaining everything. So glad we had Best Buy deliver and set it all up.

Jakob and Larry were magnificent and indispensable with instillation of our new Sony OLED 65 inch tv and Bose sound bar and subwoofer. Their knowledge and experience of the products and swiftness of the instillation put aside the complexity of getting the tv and sound accessories up and running - and just in time for the Superbowl. We were thankful for the services they provided which turned out to be more than just placing a plug in the wall. What could have been a lengthy and frustrating installation on our own was an event to be celebrated. Those who are doubtful about utilizing the Geek Squad for instillation should think twice about foregoing this valuable service. Jakob and Larry made our day.

Great guys!!!! Cole, Christian, Michael really great professional,nice,excellent,kind,patient men!!!! Very knowledgeable Cole was great at all the tech. very impressed!!! Impressed with them all for sure!!!

5 Stars because you can't fix what you don't find on the Sony X800M/2 4K Player connected to a Bravia 9 70inch UHDTV and 4K TV. The Movie on blue Ray disk and other types as well would play 3 or 4 trailers before getting to the Top Menu. I don't remember this problem with my 13 year old Samsung system. Inserting the Blue Ray disk into the Sony X800M/2 Player and when the disk starts to load and display disk info, Press the Top Menu Button and thet should send you to the Top Menu on the disk to play the movie. If you didn't catch it in time, when the trailer starts; then press the NEXT button. Then keep pressing the next button until the Top Menu is displayed...

Colin did a great joy solving our Set-Up problems, as well as pairing our DirecTV remote to the new TV. He is real good !

The agents arrived at the stated time. They knew exactly what to do and went about theirr business with a very pleasant manner and left everything clean and proper. Answereed all my questions and explained everything as they worked. All and all a very good experience.

The agents were fantastic! Tv set up was flawless and they adjusted my surround sound for the ultimate effect. Very friendly, professional and cleaned up everything.