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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 699 Showing 13,961-13,980 of 18,776 reviews
  • Rated 5 out of 5 stars

    Service man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service man was excellent. He took the time to set up and explain to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vizio 70 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were on time and connected all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Very well pleased. Would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad installer did a great job installing our new LG TV on the wall in a minimal amount of time to see our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cancel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to cancel. But Guy called very professional and asked if I needed to reschedule but I didn't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love the Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan & Ricky were absolutely the best! So kind & explained everything so well. Really sweet guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went beyond the call of duty to get me connected

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad guy installed with mixed results.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't sync w/remotes easily. Also, won't allow Samsung home theater work as 5.1. Only wil allow 2.1. Tech had all working. 1 hour after he left all of the above stopped working right. Tried calling tech support and was told to call Samsung. Samsung told me I had to call DirecTV. DirecTV told me this TV doesn't work with their remotes. That was a lie. The tech that installed the TV had everything working. I wish I could get him back out here to show me how he did it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek solved my problems very rapidly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek was very knowledgeable and polite. Did not take long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were on-time, extremely knowledgeable and professional. I wish all service calls (not just Best Buy) were of this quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Squad Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional and knowledgeable on the product and explained how to operate the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickley and correct.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of mounting it and hooking everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly and effeciently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job mounting the TV and making it look good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was helpful, efficient, and pleasant.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and took the time to explain how the set up for my smart TV worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65"Qled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful. No issues with the installation and set-up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clearly adept at what they were doing. Treated me like a valued customer. I am 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad and our struggling internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was courteous and very knowledgable. He also made our home more connected than ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very professional. Friendly and knowledgable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed up when they said they would and answered all my questions as well as explained what he was doing as he went along.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice guy but expenxsive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was actually early and called first which was great. He set it all up. But we was in a rush and didn't spend enough time as to how to do all the things the TV can do Im still dont know how to get to Prime TV The set up fee was expensive for the amount of time he spent

    No, I would not recommend this to a friend