Customer Ratings & Reviews

My installation was pretty simple for them to accomplish. I have Total Tech so let them do the work. Two installers came to set it up and they took away all the packing materials. One nice thing of them doing it is that they gave me a tip to make my viewing easier on the other TV that I had already set up.

The agents (husband/wife) were prompt, cleaned up all packaging, and set up the TV and Roku remote. I was pleased with their electronic know-how and would definitely ask for Manada again on future TV install!

Chico and Ephram were our installers. They were exceptional. Chico walked us through the remote and every app on the TV. They hooked up our cable and DVD player and there are no issues. They were exceptional and made us feel very comfortable with our new purchase. Very happy with the Geek Squad.

Worth every penny. Rob and Perry were great. First they wore booties in the house and I didn't even have to ask. Both wore masks another plus! They spent time setting up and loading the TV. Then they patiently explained operational functions. Cleaned up after they set up. They were both professional, polite, and most of all patient! Thank you Rob and Perry

THIS WAS AN ANNIVERSARY GIFT FOR THE HUBBY, DUE THE HOLIDAY SEASON’S TO BOOT! THE INSTALLER WAS EXTREMELY PROFESSIONAL AS A BUSINESS FRONT FACE, HOWEVER, THE BEST PART WAS HIM BEING HONEST AND UP FRONT WITH ME HUSBAND WHILE STILL WILLING TO DO ANYTHING HE COULD TO CORRECT A MISTAKE NO FAULT OF HIS OWN! (WAS ACTUALLY MY HUBBY’S FAULT AS ALWAYS LOL.) HOWEVER THAT MADE MYSELF FEEL VALUED BY HEAD INSTALLER, THE GENTLEMEN WORKING WITH HIM AS WELL AS THE COMPANY AS A WHOLE!

I did not have them mount TV. Liked it on my new TV stand. Hooked up TV, put new wire on my tv got my Comcast up and running in no time.

My guys did a great job. It barely fit into my basement and these guys went above and beyond. Doing a "test run" we found that I had to make more accommodations by removing the handrail for my stairs. They learned which way the TV had to be angled to clear the stairwell and the guy on the bottom had to controls over 160 lbs. of TV. 100" TV into a basement. Great job Best Buy!

The agents did a great job. Shawn was very helpful explaining things to us.

Best Buy guys delivered and set up a 98" TV and sound system. The box for this TV is a beast. I was very happy to have Best Buy do the work. While setup was free for me, it would be well worth paying Best Buy to do. Delivery people were friendly and efficient. I am a satisfied customer.

Two members of the Geek squad came today and delivered our new 75 inch Samsung TV. They were extremely pleasant, very customer focused, efficient and professional. They went out of their way to ensure the old TV was removed, the new TV set up correctly and then showed me how to use it. Very pleasant experience.

Install was well done; tech explained how TV work and new remote works and patienly answered any questions I had; top service!

The Best Buy personnel were polite and professional from the time they arrived until the time they left after completing the tv install. They answered all my questions and got the tv communicating with the Wi-Fi and Direct TV remote control. The whole process took about 20 minutes.

The techs arrived promptly and installed my TV with my total tech membership! It was simple, easy and smooth. He answered all my questions and hauled away the material. Would definitely recommend this service. Don't forget Total Tech! Believe me, the membership is SOOOOOOOO WORTH IT!

Two Geek Squad members installed out new TV and connected our existing soundbar in a professional and courteous visit. They also assisted us in learning the remote and connecting with outside streaming services .They were very polite and took the time to make sure we understood their installation and walked us through the setup.I am very happy we used them in this process and would repeat if another setup for another unit was needed.

Geek squad service was great. Very nice, knowledgeable, helpful, patient young men. Even returned a personal call the next day, when I had a problem. I do think BB should offer a discount for BB rewards members, when there is not mount. $199 is too expensive, without a mount involved. Excellent rating based on Geek Squad, not BB price.

I buy from Best Buy because I can order anything they carry on the online site and arrange for expert setup through the local store. This is twice I've had the Geek Squad out to help with setup, once for a new TV and Blu-ray player, and now for this new receiver. I value this service very much. The guys who came out knew their stuff, were prompt and efficient, and set up everything expertly. It's nice to know that as this stuff gets more and more complex, I have help right here in town.

The agent set up my TV and connected my X Box and theater system. He was very nice and professional. The entire set up only took a few minutes.

The agents were all on time, efficient and friendly. The experience exceeded all expectations. The agents were totally focused on getting the work completed in a very professional and relaxing manner, Having Geek Squad provide the delivery, install, set up and haul away is the only way to go.

Tv has been great installation was a smooth process

I was so pleased with the clerk at Best Buy. The prompt delivery set up and removal of old TV. It was so easy and convenient would have and already did refer Geek squad to assist her with tVand computer set up in her home.