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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 701 Showing 14,001-14,020 of 18,776 reviews
  • Rated 1 out of 5 stars

    Failed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid to setup on stand(77in lgG5) as well as move another tv and set up sound bar but they said putting it on stand wasn’t covered even though I was told to order a stand elsewhere, but they also said it wasn’t from Best Buy. Then listed it in transit so couldn’t reschedule for 5 days despite all efforts of sales people. Then told they were at my house and I rushed home but no one there; but they listed the work as done but the pictures were taken in another house! Best Buy refunded my money and apologized profusely. The staff there had spent hours trying to rectify the problem, but couldn’t.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Utah County Geek squad! They are very knowledgeable and made sure everything was working as it needed to be before they left.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed new TV promptly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good little TV for the price. Best Buy is the way to go

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They knew what they were doing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, they knew what they were doing, and were very careful. The only complaint I have is they never showed me how to use the "voice" command features. Otherwise, they did very good work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician did a great job in connecting TV and Soundbar. Answered all of my questions. Very Professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the wonderful Geek squad installed our new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alyssa & Mike were excellent. Our new TV was up and running in a very short period of time. THANK YOU

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    got my vacuum very quick..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good price for this vacuum.did not need anything too big or with a lot of functions that i don't use...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars for geek squad...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 stars for geek squad, thank you very much, excellent servce...

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the tech for being so professional and punctual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable, friendly, on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough about how nice, thorough and prompt they were. Have used this service before with similar experiences

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV AND STAND SET UP. ONE SET UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cover not installed, tv not syn. to remote han truble with sound had to set up disney +, paraMENT + HAD TO GET HELP WITH HBO MAX.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for Geek squad professionalism.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new television was installed and the old one taken away quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were very helpful and set my TV up Collins and on how to work remote control. Thank you Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent delivered and connected all the devices to perfection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Delivered & installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was a replacement for one that I already had. This one was larger screened & worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional set up of my 65” TV. This installation went very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NewTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Friendly and considerate and everything is working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mount my TV & connect all my cable boxes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad associates were very professional and provided exceptional customer service. they delivered my tv and mounted it on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT TEAM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Team arrived ahead of schedule, they were courteous and professional, cleaned up after themselves and left my home spotless

    I would recommend this to a friend