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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 725 Showing 14,481-14,500 of 18,776 reviews
  • Rated 5 out of 5 stars

    Linds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt courteous and knowledgeable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Only!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would normally give a five star review to total tech-support but I just can’t this time. The reason being is because it took four tries before my service was rendered. The first three times it was a contractor instead of geek squad and on the last try I finally got geek squad for my scheduled service. For me personally if it’s not geek squad coming to do my service I will not be excepting a contractor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely would recommend service from the Geek Squad I have never had a problem with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome on the install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took their time to show me how to work the remote for the tv and how it worked with the cable remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Technican was very knowledgeable and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has great service and they know what they are doing. but you have to pay for every service individually. After paying for a high price tv; you also have to pay for installation(awful).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great!!! Very friendly and quick. Would for sure recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV connection By Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents seamlessly mounted my Nephew's TV and you can not even see a hole or wires. Excellent install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv so fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad installers were so knowledgeable and thorough. So glad we opted for this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I rarely give reviews but I absolutely love this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tvinstallgreat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and knowledgeable in setting up my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who did the installing were very efficient, knowledgeable, and willing to answer all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install but had ti reset Sonos connections.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still having issues getting connections to run through tv but not actively pursued fixing at this time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    True geek squad saves the day.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the real geek squad actually showed up they hooked up the TV and installed the aps as needed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Somewhat happy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was great with the first team that came out, but when I was asked to get another cable box because I had an old one for almost 10 years, I did and requested another team to come out and pair it with my new tv and they couldn't figure out what the problem is. Cable box still does not work with my new tv.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad dose a very good job and all the service is very good that is way I deal with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected tv and programmed multiple remotes. I dont think this will be the last time I use Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The head tech that also mounted the TV was good at making sure that everything was connected and working before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coordination for new surround sound install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was so helpful in getting all the players set up for my awesome surround sound speaker install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the correct ROKU card and all works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small TV Mounting Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this service to connect a smaller TV to the wall, and the did an excellent job!

    I would recommend this to a friend