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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 727 Showing 14,521-14,540 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men who delivered, set up and removed box and trash were awesome. Very friendly and pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad come to mount our new flat screen TV on the wall and hide the cords behind the wall. Very professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was excellent, smart and polite and patient. Did a perfect job on set up. Thank you Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes job well done. Tech were very nice helpful and productive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Contractor Less Than Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised when I opened the door to the installers. The family van had no signage indicating a Best Buy Geek Squad relationship. One of the guys looked like he just left a grunge concert. The other guy was dressed a bit more professionally and his shirt indicated the name of his company. I was a bit concerned when they asked for my wifi, Netflix and Amazon Prime passwords for setup. I logged in myself and let them double check connections. I've used Geek Squad for appliance installation and had an excellent experience. The TV installation was a disappointment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Every aspect of the installation was great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job. They were great. They answered all my questions. They were excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. I will request same technician next time I use Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad sh ok wed me how to fo settinhs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up internet on TV and adjusted audio. Showed me how to connect Amazon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, the gentleman who set up the tv was extremely professional and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV/Audio hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and courteous service. Got my TV and audio hooked up and working with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two girls who did our set up were phenomenal and very knowledgeable and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my geek squad that help with everything I need help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my 55" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent efficient service. Provided explanations for every thing they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad the best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected TV and wall mount so quickly Great job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed new TV and hauled off old one. They did seem in a hurry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent corrected several problems. A problem with alexa was hard to correct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer Don fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don hooked up tv and made time to put together a complicated tv stand.He cleaned up when finished 5 stars to him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Both installers were very capable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were quick, efficient, knowledgeable, and offered good advice. A pleasure to have them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and clean. They were mindful of the wall shavings and carpet to keep them clean and careful with my items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Viszio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs set it all up for me including the TV and to the internet

    I would recommend this to a friend