Customer Ratings & Reviews

Guys took out the old TV, which was an older 2006 rear projection TV that weighed 90 lbs, with no problems. They brought and set-up the new TV really fast. I couldn't do it myself, so I was so glad to have them here to do it.

I ordered a tv installation to set on a cabinet and included taking away my old 55 inch tv. Geek squad came on time with the tv. Set up was fairly easy with the agent programming the tv and the remote. I did have to adjust the color on the tv from the factory settings but it has worked well. I really like the Samsung tv's and this is my second large Samsung tv. Having the total tech membership I got the tv at a discount as well as the installation. A definite plus having them do the installation although I'm sure I could have muddled through it. This way all is set up to my needs as the agent has the experience.

The Geek Squad took my old TV away, set up my new 75” Samsung TV. did a fantastic job, I was very pleased, highly recommend the Geek Squad

The geek squad tech was very professional when bringing in my new 65 inch LG TV. Since most of it is thinner then my phone, I didn’t want to take any chances trying to install it. He did a great job and was very helpful not only putting up and connecting chords, but set up all my streaming services and help me understand how the remote work. Very satisfied with the installation!

Quick and efficient! I believe his name was Ricardo and his partner came in unboxed the tv removed my old tv and got right to work in setting up new tv. They worked as a team set up was smooth and informative showing me correct use of controller and such

Amazing install , guys worked their behinds off. A little pricey for how long it required, it would be 5 stars easily based off the performance. Again a tad pricey but no easy task.

The Geek Squad team completed the services we purchased: installation of a flat screen TV and removal of another from the premises on time. They also cleaned up and removed TV packing material when they left. A job well done!

One agent delivered and set up our new television connecting all the streaming services. The agent was very clean, quick, and efficient and also demonstrated the operational controls while answering any questions we had. Great job.

The person who delivered our TV and set it up provided excellent customer service! He was extremely knowledgeable and friendly. He took his time to make sure we knew how to operate everything and explained things to us a couple of times! He dealt with our cable connection with no problems at all.

Mike, from the Best Buy Geek Squad was beyond excellent. He was helpful, knowledgable, and patient. I could not have asked for a better delivery/installation experience.

The agents brought my 85 in Roku TV and Mount that I purchased. I am new to Total Tech and I am very impressed. The agents were fast, friendly, knowledgeable and professional. Glad I purchased the Total Tech subscription and I plan to use it alot more in the future!

The agents who installed the tv did a good job of installation and programming the cable remotes. They did not check the 5.1 surround theater system or balance the speaker output as is noted in the option we paid for. Nor did they check our DVD to see if it is working. I have set another appointment up to review these issues. Once this is completed I will be happy with this purchase. We spent a considerable amount of money for the tv and installation services and want them to work.

The agents who came out to set up our TV were really great. They were very professional and very knowledgeable about the TV. My husband is disabled and sometimes his cognitive abilities are challenging. They made sure that he understood how to fully operate his remote

The Geek Squad did an excellent job setting up the TV, Soundbar, rear speakers. They were very neat and courteous. They went over the instructions for the TV and gave me hints on accessing the Apps that I have included on the TV and how to add new ones. They also set up the new speaker stands that I also purchased from Best Buy. I would definitely recommend them!

This Geek Squad visit was to exchange a replacement TV with one that had failed while under warranty. Aaron did an excellent job of packing the bad TV in the box from the new TV which I was glad about, since except for not working it was in perfect condition.

The duo team were very skilled at setting the Sony Bravia, They were courteous, professional yet friendly, They answered all my questions promptly. The set up was fast and they picked up my old tv in a jiffy. All in all 10 stars!!!

The 2 installers were polite and professional. They handled taking down our old tv and installing the new Samsung 55 inch tv quickly and efficiently. We are retired and couldn't have done any of the installation without them.

The installer was awesome. He was very knowledgeable and connected all my Sony products together (TV, Sound Bar, DVD) and made sure all were working together with my Direct TV. He set all the fine tuning adjustments and then showed me how to work everything. Also, he took the time to make sure all the wires were bounded and routed so that it didn't look like a jumbled mess. Couldn't be happier and it was money well spent.

They set up the new tv and connected all devices. They were efficient and patient. They made sure we knew how to use the smart tv functions and how to switch from Directv to antenna tv. I cannot say enough nice things about these thoughtful, helpful guys. They even made sure all the little styrofoam pieces fro the packing were picked up.

I am very pleased with the installation of our tv and would not hesitate to recommend this service again