Customer Ratings & Reviews

The geek squad people hooked up my TV quickly and answered all of my questions. Very friendly and knowledgeable.

on time, courteous and knowledgeable. Geek Squad is the way to go.

The squad members really know their stuff. Took time to explain and repeat as needed.

Installed TV on the wall and set up all the apps. Great service

microwave is working well. We are glad to have it in our house

very professional. on time. great service. very friendly.

The technician was prompt and courteous and completed the work to be done in under an hour.

Geek Squad guys were prompt, knowledgeable & set up & explained everything thoroughly.

Thankful for the security of knowing I’m protected

The agents went above and beuond to ensure my equipment was hooked up properly

The installation guys were very efficient and I am very satisfied I will recommend this service to my friends

No messing around wondering what this wire is or where that goes. Like your usual dopes. Good deal

I really love the water level sensor. I am a single person and one of my concerns was the water level.

I was told that I'd get a call the day before the Geek Squad was to come to confirm my appt. and to give a more definite time------received no call. Geek Squad agent, "Augie" arrived with our TV. I told him that we didn't receive a call the night before. He said he called at 5:30pm and left a message on 650 583-5609 (correct number) We were home at 5:30pm the night before and we did not receive his call. He then asked, "Oh, is that your land line number?" I told him yes and he replied, "My mobile doesn't work with a land line." WHAT???? He then started to hook up the TV and after checking out our furniture/room arrangement, he said that we would need a wall mount. So........He plugged the TV in and left it in the middle of the room on the floor!!! My husband is 80 and I'm pushing 80. After this very inept Geek agent left, we lifted the TV to a more suitable location in the room. I ordered the wall mount that he said would work and it was delivered, but then the virus hit and that was that. He also told us that we need new connections for our DVD recorder/video cassette recorder, our compact disc multiplayer, and our am/fm stereo receiver. He didn't give us any info on what to actually get. To top it off, the TV doesn't turn on to the regular screen. We have to wait while it warms up/decides to give us the full screen. When we have the Geek Squad come to install the wall mount, I would like to have the person also bring the connections for the above-mentioned equipment. Have been unable to reach Best Buy to relay this info.

SOUND BAR DOES NOT AUTOMATICALLY FUNCTION WHEN TV IS ON

The tv has great a great picture. Samsung makes a great tv's.

Excellent experience. Will be doing more business with Best Buy in future.

The installation of this 75" tv went very smoothly. Installers were very competent and helpful.

Very professional and efficient! And courteous and helpful.

Very well all the services was quickly and faster.