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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 762 Showing 15,221-15,240 of 18,776 reviews
  • Rated 4 out of 5 stars

    GOOD SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD SERVICE. THEY SET UP MY STREAMING SERVICE TO MY TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service very satisfied with there work !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tyler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very efficient. The job was well done and I am very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad scheduled & came out to set up my new TV in a timely manner . Very friendly & professional !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Scheduled del date never happened as planned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After waiting for the tv since 7am finally at 1:30 got a call telling me the tv was not at the store, the call was from the subcontractor and not from the store. That tells me that Best Buy doesn’t know what is going on with their stores. Had to wait another two weeks for delivery! One of the supervisors in the store Joe worked with me for final delivery, that being said this should not have happened. The geek squad was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew hooked up everything in a timely manner and shared much information on the TV and Sound Bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad, everything works as before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geed Squad techs very professional, explained the installation process, all works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad connected everything and checked to be certain everything was to our satisfaction. Great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good service with quick response

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents arrived promptly and quickly solved the problem, courteous and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DVD Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my DVD player without incidents and it works fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and easily.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Connect and Setup Services were speedy and thorough with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job installing my new TV and setting it up with my cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and pleased with service! Very pleased with installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad install of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents prompt internet unavailable at the time so we’ve had to figure the operation for ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was quick, professional & friendly. Explained everything that needed explaining

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and customer service. Highly recommend and was able to work in my time frame.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not entirely satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed the new Orbi. No issues. Mounting the tv did not go so well. Not entirely satisfied with the way the tv mounted to the Sanus bracket.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went smooth, technician was polite and explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With technology changing every day you need experience people to help you. Thanks Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents arrived on time. The work was done professionally.Service was great!

    I would recommend this to a friend