Customer Ratings & Reviews

Paid the Geek Squad to fine-tune a new Vizio 55" 4K TV after I installed it. They did a good job of explaining the setup options to my wife. Unfortunately the TV would randomly turn itself on, even in the ECO mode and with no HDMI cables attached. Best Buy replaced it with an identical new set and the delivery people were nice enough to help lift it onto the swivel mount. I would have needed to pay again for a second Geek Squad visit, so I tuned it myself. Overall, the first visit was great but I am disappointed with the lack of follow up after having to have the TV replaced.

Fast and professional. Moved a big TV from LR to BR and mounted to stand, BR TV removed, new BIG TV w/sound bar installed, cables, wires -- all of it. A quick how-to on remote operation and all the packaging left with them. I saved ALMOST enough on the install fees to pay for the items I bought too.

Josh and his assistant arrived as scheduled set up was very quick and easy. They explained how to move through the apps and other items. Done within forty minutes. In and out. Great job overall.

Very easy process to get my big screen TV set up by Geek Squad techs. They are very helpful and answer any questions that may come to mind.

Can't say enough about the service that Nick provided. He hooked up all my equipment, programmed the Harmony 665 so I would have 1 remote to control all equipment (instead of 4). He adjusted all the settings, routed the audio through my Bose system, and wouldn't leave until he had answered all my questions. Knew his stuff and very thorough in explaining what he was doing.

Our TV was supposed to be delivered between noon and 4 PM, but at 11 am we got a call saying TV was not available. After some discussion, our service person said he'd search for one and call us back. One hour later the call came in saying he'd located one and would be at our place by 2 pm. He showed up on time, performed the set up and made sure everything was finely adjusted. This guy went out of his way to ensure a happy customer!

Really great service, they showed up when they said they would, got my TV's in and put the stand together in 30 min (which would have probably taken me 3 hours) and had the TV mounted in no time flat. They were very friendly, too and, as a bonus, took all the garbage with them when they left. I was really impressed.

Excellent service. Very courteous, patient & professional. We are seniors and are happy to know there are those like Nathan & Kyle who are willing to go the extra mile to explain. Thanks again.

Pretty awesome delivery process. The techs set the TV up super fast and instructed me on the operating procedure

The agent arrived ahead of schedule installed the TV and provided instructions to my 94 year old uncle. He was very polite and professional.

Very professional, apologetic for being late due to high demand. Very quick and thorough in the setup

this is a great buy!! picture is excellent! perfect size. easy to set up and use. has all the features I wanted.

The agents removed the TV from the box installed the stand and put the TV in the place that I requested and then they set the internet up and went over with me the basic use of the controller and settings. They were very through with my set up. When they were done they cleaned up any mess they made and removed the box the TV came in. Job well done Geek Squad!

The Geek Squad installed this 65” TV with ease and professionalism. They checked it to make sure everything was working correctly. There is no way my husband and myself could have installed this TV on our own, at our age . Thank God for this service.

The agent installed my TV professionally and gave a clear instruction. The team were very friendly, knowledgeable and respectful. They did an excellent work and we would use again in the future.

I was certain I have already sent in a review on my TV being set up? I love the Geek Squad and have always been satisfied with any of the work. Since I lost my genius partner a year ago I have relied on the Geek Squad to take care of all my technology for which I am ever so grateful.

The man who delivered and set up the new tv was perfect!! He took the box and was in and out so fast!!

The Geek Squad did a great job setting up the TV and the Sound Bar. They found a defect in the first TV and came back and replaced it. They were knowledgeable and friendly. I would highly recommend them.

Two fellows (late in the day) hooked up TV and set four devices. They also programed an Elite remote. The system works as I hoped it would. When they left everything was ready to go. I would not have anything changed. Their knowledge and humor was a welcome solution to an expensive project. I would certainly give them the highest marks. I am glad I invested in the Geek Squad.

The agents took down and carted away my old TV and set up the new TV with no problems. The LG 65 inch OLED TV looks great with a more crisp picture and deeper/rich colors. Service and TV were/are excellent!!!