Customer Ratings & Reviews

The Geek Squad did an excellent job of removing my old set and installing the new Sony. I had a Blu-Ray DVD player, Comcast Cable, and a Yashica Sound Bar which added a bit of difficulty to the set up. When the work was complete, the technician walked me through how different things worked and I noted that he had done a little extra work to make things clearer. Several problems that had dogged the prior installation were cleared up.

Geek squad came and installed my tv and soundbar. He was very nice and efficient. Worth the cost.

We are very happy with the 65" Samsung Smart TV. Great picture, color easy to use remote. Great choice and would recommend to anyone looking for a new tv. The techs who delivered and set up the tv were fast and answered all our questions. Did not feel we were taking too much of their time.

They were here on time and the setup was very quick. Samsung TV has a very good picture.

We purchased a universal remote to combine all items to the one remote. They were so professional, extremely considerate and exceptional teachers! There were no questions on how anything works when they left. At first I thought it was a very frivolous, expensive items. Wow-- was I wrong I would recommend the service highly and hope if I need it again- I would have the same crew.

Matt is great! I had a family emergency and missed my appointment. I called Matt back, he was so nice and willing to reschedule for later the same day. Every person I have spoke with from Geek Squad has been very knowledgeable and friendly.

The agents were very helpful and knowledgeable and quickly set up my new TV and integrated it with Comcast XFinity. They were intrepid in that they came to my home despite Best Buy giving them an incorrect phone number and they couldn't contact me. That's a different story - at the store I asked 2 Best Buy employees to update my phone number and apparently they wouldn't or couldn't.

The agent was friendly and professional. He set the tv up and downloaded my streaming apps. Also explained my remote and positioned my three apps together so I wouldn’t have to scroll through all the apps to get to the one I wanted.

The installer was very professional He know what he was doing he answered all my questions very nice person

Excellent, professional, timely, and informative service! I learned a great deal from the Geek Squad team during the installation and set-up process, which has given me a greater level of enjoyment from my new TV - Thank you!

Excellent installers who went right to it setting up 75 inch tv and new sound bar along with connecting my blue ray disc, firestick and roku in very short time. Everything worked as it should and they took all packaging and boxes out leaving area clean when they finished.

Very respectful Employees. Answere all my question. Clean everything up. Had a problem with first tv. things happen. Burnout in one day.! Geek squad replace the tv. Folks I tell you get the warranty. Or your stuck if something happens.

The agents setup the TV on the TV stand, setup the TV functions and provided us with information regarding the technology of the TV. They were quick and asked if we wanted to keep the TV box or have them remove it.

I purchased a brand new samsung tv for my brother who has a handicap. The delivery agents installed the tv and configured it with speed and precision to where my brother wanted it and how he wanted it configured. The service was top class.

Outstandin professional service by caring technicians that made the insulation of our 4k TV stress free! They assembled and intalled and removed our old TV from our entertainment wall console, which would have been no easy task for me. They made it look easy and test every component (Reciver, DVD, Wifi & Stereo) when completed & perfomed & balanced the 7.2 surround sound. Check & installed all needed updtaes on all of the comonents!!

The first TV had to be replaced and so far the second one is wonderful. Ariel was the set up technician for the second TV and he was wonderful. He showed me many things with the set up and I really appreciated the time he took to show me. A perfect gentleman too.

Needed a TV in our living room, and The Geek Squad set it up showed us how to use it, now we can hear the news in both room, while I am cooking. They made it so easy. Thank You for the great service. I think the installing and understanding how to use theses products is the reason older people don't buy more, because without your service the products are useless.

The technician named Dre was absolutely perfect with his service, kindness and professionalism The set up went perfect and I love my new big TV with the perfect table that works great! Dre truly should be commended for his excellent service! I also wanna thank Amanda and Nick at the Oak Park store for all their help in selecting my new equipment.

It's a great tv. Has a beautiful picture. Easy to work.

We purchased a Samsung TV & I asked Geek Squad to install it for us because we're elderly, my husband is disabled and we had quite a few stupid questions. The gentleman from Geek Squad was here right away installing it. He was so helpful, considerate and nice. He made sure we were happy. I am going to try to get him back here to install a sound bar :)