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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 780 Showing 15,581-15,600 of 18,776 reviews
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, great customer experience quick and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two geek squad representatives were very nice and did a great job getting the TV setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had lots of things to hook up and they did a great job! They were very patient and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased with this service. Timely and well executed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Geek Squad Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad services are always excellent. The technician set up my tv. He provided information how to most effectively work my tv, which I greatly appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really pleased with the way the Geek Squad Set up our 65 inch TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The gentlemen were courteous and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks really knew their jobs and explained so much to me about the setup in non-geeky terms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    techs very knowledgeable and helpful. access to your company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Very neat wire management. Cleaned up afterwards

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lacey did an excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacey did an excellent job Lacey did an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So much easier than doing it myself

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much easier to have the agents do it... 70” tv is not easy to install alone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Choice for Their Inability for Complete Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were unable to connect the sound bar. They were also unable to program the remote. The TV was easy enough to set up myself. Paying $199 for this service was overpriced.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The team was very professional and competent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected the TV to all devices successfully and promptly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed more thorough operational instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and effective, and installers were friendly and helpful, but we would have preferred more thorough operating instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would get again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes in handy when you have multiple tvs to put up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 65 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awesome! Would not hesitate to have their service again..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He got sound & Picture on the TV and connected the DVD player and that was all. I didn't realize that there was much more that needed to be done, such as signing into my Samsung account and setting up Smart TV features etc. I feel like the installation was a ripoff. Disappointing, because I have been treated very well by Best Buy for many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kevin and Conrad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin and Conrad the dynamic duo did a great job! I’m pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick set up and happy with the help of Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time, were friendly, and completed the work quickly.

    I would recommend this to a friend