Customer Ratings & Reviews

Always happy with Geek Squad help and support. They know their stuff.

Nice young men. However, if I didn’t need the help of lifting the tv up to attach to wall mount, I would not have used them, but I did, and I was not happy with the experience. Biggest issue is not being left with my warranty registration card and owners manual. Secondly, I had my existing tv moved into my bedroom and lifted onto wall mount. The installers mixed up the parts between the two wall mounts (yes, they took them apart) and couldn’t figure out the problem, so I had to step in and help figure it out, not what I expected for approximately $175. Also, the first thing out of their mouth was the concern did I pay the correct amount for their services, which resulted in my being on the phone with someone for almost 15 minutes before they agreed that I was paying the correct price for their services. Overall it was not the experience I had expected and hoped for. Being a single female 65 years of age requires help for some activities for which I am more than willing to pay for, but I expect much more for those dollars. BTW, these installers were not Geek Squad.

lost internet three times. lost ability to control sound volume on cable remote. sometimes no sound at all. went to store to have geek fix. they put in expedited request to fix 2 times. was supposed to get appointment set in 2 to 4 hours. heard nothing for 5 days. easier to replace tv and resetup. thats what i did. second hookup and tv working fine so far. service to fix original tv was nonexistent

The young lady was courteous and professional. She installed the tv quickly.

TV delivered, set up, and we were instructed on features. So far very satisfied.

The workers set up my TV quickly. They were also very polite & helpful.

Service was good and price seemed fair but I am un-happy with the wall mount as it does not tilt enough to allow you to see behind TV to make or remove connections.

Everything went just fine. I would recommend it. It was worth it.

Geek Squad scheduled and installed TV mount very professionally Great Service!

We were very impressed with our "geek" Ron who delivered and installed my new Smart TV.

no hassle for me to remove my old TV and mounted my new TV where I requested

Professional, friendly, and helpful in explaining everything to a senior citizen.

Gave good advice overall although one of them is false (no color calibration appointments any more). But not pleased with the installing it self. 1. TV is not mounted in the center of the wall (2 inches off). 2. Cut through the stud when cutting the hole for the conduit. I had to repair the wall myself. 3. Left a dozen of finger prints on the TV screen.

Geek squad was so very helpful. Great guys. Thank you.

The agents setup and connected all required items and tested everything to make sure they all worked perfectly.

Deliver was on time and I was notified when they were coming.

Against my wishes, Best Buy sent a contractor to do the install. I had to schedule a 2nd visit by the Geek Squad to get it right. Overall, I am satisfied.

The first guy failed miserably. Incompetent. Did not hook up speakers as planned. Second team set up tv properly and were good but were not prepared to connect speakers nor aware they were supposed to. Not their fault.. I had to go in person, buy more cables and set up speakers myself. And i paid to have your guys do this task.

All service done at both houses, the people were great !!!! This was the best service thus far

the agents attached and explained the fire stick on my tv.