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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 784 Showing 15,661-15,680 of 18,776 reviews
  • Rated 5 out of 5 stars

    everything went great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reuben was friendly polite and explained everything that he was going to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional and friendly. Knew what they were doing and did it quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Superb SVC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, answered my questions, and fixed all needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad guy was really patient with my ?'s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He answered all my questions and solved my issue in a timely manner.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a tv and a fire stick. Told sales agent, Matt, that I needed tv installed attached to my receiver & its speakers. Also fire stick attached to second tv. Jon came only to install tv. He tried to attach it to the receiver but it doesn't work correctly. The receiver has to be shut off to hear the tv. (The receiver comes on when you turn the tv on.). He also disconnected the cd player. Jon said I had to pay extra for that - not told by Matt. But when I turn the 2nd TV on, it connects to the Internet but a notice on the tv screen says "we are unable to connect to the network currently, but we will keep trying. Please make sure your Internet service is functioning properly.". But it does connect to the Internet. BTW the notice is about 16 inches wide and 4 inches high. Will you be responding to this?

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    T.V. was delivered and installed. Was given a brief instructions on use of remote control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They worked thru complications with alacrity.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was aware of my confusion and made an instructional video for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, polite and friendly and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Buy employee that helped us was very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy employee really knew what he was doing and did a great job on our unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our two new TVs very well - and they were friendly, quick and neat!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick and Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed a set-up my new 75" TV quickly and professionally. They were very courteous and made sure everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very polite and ensured job was done perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant and quick service. Professional and informational.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great & very helpful. Professional & will review the set up & features of your product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted my TV and connected new cables. Program remote. Efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice, great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up exactly as scheduled, very thorough with explanations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time and completed the installation as promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quality installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job and carried off the unneeded packaging

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was easy to set up..really didn't need anyone to do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the bomb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was fast, courteous, and technically superior.

    I would recommend this to a friend